[Tobii Eye Tracking Issue] in AW 17 R4 1080 7th Gen.

After the Windows 10 Creator's Update, my Tobii eye tracking power options have gotten pretty unstable. Whether I use tobii to turn the screen off or just windows power settings to turn screen off, the screen turns back on after a few seconds. Almost as if I came in front of it (although I didn't). I've tried the following:

1. Reinstalling tobii
2. Reinstalling AW command center
3. Bios reset
4. Nvidia driver resets
5. Power settings reset (both tobii ones and windows ones)

Any suggestion on how to tackle this? Anyone else facing similar issues?

 

Hi. Try reinstalling the Realtek IR Camera Driver and then the Tobii software from the support site here.

 

There is no realtek ir camera driver on my dell support page. Mine is the complete eye tracking device on the qhd 1080 model.

 

I opened a ticket with Tobii support earlier this week on similar Tobii issues. They responded with, "We currently have an issue with Window´s Creator Edition. This will be solved with a new update that is estimated to be released on the 18th of April."

Also, you won't have the Realtek IR camera driver if you have the full Eye Tracking. That's only if you have "Tobii Aware" (presence detection, without eye tracking).

 

What issues exactly are you facing with yours?

 

Mine just won't work with Windows Hello. Eye tracking works fine, and Windows Hello will setup correctly, but it refuses to recognize me during sign in. It worked perfectly in the Anniversary edition, but not Creator's. I even uninstalled the update, going back to Anniversary, to make sure I didn't break something, and Windows Hello immediately worked again. Reinstalling the update broke it yet again.

 

I see. We have different issues then. Windows Hello works fine for me, but power settings (turning screen off, lights off etc.) do not work.

 

@RussellA - Tobii Eye Tracking 2.8.0 (full suite, not Tobii Aware) was released last night. My Tobii app didn't see it in a check for updates, but you can download it at help.tobii.com. It's supposed to fix your exact issue (Power Feature issues with the Creators update). It fixed mine too.

 

Thanks for informing me! Yes it did help! @jt-3

 

That's definitely good news. I am having the exact same power issues with Tobii as OP. Will download and install now.

 

I downloaded and installed yesterday and it fixed my power issues, and I'm quite happy. However, going to the Tobii site today, they appear to have pulled the 2.8 update and are only showing 2.7 again, so they may have found new problems with 2.8, though I haven't encountered any so far myself.

EDIT: Forgot the link says 2.7 but the download is actually 2.8.