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    ASDW and Arrow keys not work together

    Discussion in '2015+ Alienware 13 / 15 / 17' started by alienisme, Mar 28, 2016.

  1. alienisme

    alienisme Notebook Geek

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    Hi everybody, my friend has an AW 17 r3, it works like a charm but it's keyboard seems to have a serious problem: when he uses Left and Up arrow keys together, he can't chain them with either W or D and that makes him impossible to play PES or FIFA. Is anybody experiences this too? He've tried to replace the keyboard but it doesn't fix the problem. :D He hasn't tried that combination on external keyboard yet. And I have an AW M15x and I don't experience that problem though. :confused:
    Update: He tried that key combination on an external Keyboard and it works like a charm. He also contacted Dell for a motherboard replacement since he though that it's a firmware error as replacing the keyboard didn't solve the problem
     
    Last edited: Mar 28, 2016
    alienisme, Mar 28, 2016
    #1
  2. jpowell490

    jpowell490 Notebook Evangelist

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    Do some research into sticky keys, it is an option in windows. You can even look it up in your search bar in windows. It will allow you to set it up.
     
    jpowell490, Mar 28, 2016
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  3. bloodhawk

    bloodhawk Derailer of threads.

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    I think this is more of a hardware/firmware issue. Someone else posted this being an issue when you type really fast.
     
    bloodhawk, Mar 28, 2016
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  4. alienisme

    alienisme Notebook Geek

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    it still works on external keyboard, so it doesn't seem like a sticky keys problem

    even when he types slow, it still doesn't regconize the combination :confuse:
     
    alienisme, Mar 28, 2016
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  5. rinneh

    rinneh Notebook Prophet

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    Strange, I cant reproduce it.
     
    rinneh, Mar 29, 2016
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Nope, I haven't seen that either. There are some key combinations that don't work on Windows but that's definitely not one of them. Seems like a refresh/reinstall (to rule out SW) and then replacement parts if it goes on.
     
    Alienware-L_Porras, Mar 30, 2016
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  7. rinneh

    rinneh Notebook Prophet

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    I heard keyboard complaints because of bios bugs. Next to thethe ssd nvme reboot bugs that need to be fixed. Is there an ETA on a new update? Many users including me cant reboot the system because after a reboot the ssds are not recognized until i shutdown and turn on the laptop again.
     
    rinneh, Mar 30, 2016
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  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    We have escalated it already and have no ETA for the outcome yet. If anything, I'll create a new thread.
     
    Alienware-L_Porras, Mar 30, 2016
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  9. rinneh

    rinneh Notebook Prophet

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    Good to hear that its being worked on. Should be fixable.
     
    rinneh, Mar 30, 2016
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  10. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Probably he's overloading the rollover limit?
     
    Mobius 1, Mar 30, 2016
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  11. alienisme

    alienisme Notebook Geek

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    I don't know, he only press W + D + Arrow left + Arrow right :confused:
     
    Last edited: Mar 30, 2016
    alienisme, Mar 30, 2016
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  12. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Most keyboards can only do 2/3KRO before giving out an error.

    Just a guess.
     
    Mobius 1, Mar 30, 2016
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  13. alienisme

    alienisme Notebook Geek

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    My M15x still regconize that combination and even a Print Screen button in addition :confused: 2016-04-03.png
     
    alienisme, Apr 2, 2016
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  14. alienisme

    alienisme Notebook Geek

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    Update: My friend has replaced his Motherboard and the Keyboard, but still, no good news. this is Keyboard test result when pressing Up + Right + W + D (he cannot press Print Screen while pressing that combination) 12986742_514448922090322_515517559_o.jpg
     
    Last edited: Apr 13, 2016
    alienisme, Apr 13, 2016
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  15. alienisme

    alienisme Notebook Geek

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    Is there anybody using AW 17 R2/R3 or AW 15 R2 can confirm that the combination work? If so, could you please provide me some image of you doing that combination and the result in passmark keyboard test.
    My best regard. :D
     
    alienisme, Apr 14, 2016
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  16. alienisme

    alienisme Notebook Geek

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    well, but I haven't seen a keyboard with this idiot problem, even a 5$ keyboard can perform that combination with ease. I can't imagine that a hi-end gaming laptop like AW 17 R3 has this problem while the old M15x doesn't
     
    alienisme, Apr 14, 2016
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  17. rinneh

    rinneh Notebook Prophet

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    This combination doesnt work. All others do though. Just that one. I do know there is a recent keyboard bug in the bios which has not been solved yet.

    No membrane keyboard has zero ghosting issues. But the redundant lines seem not to support that variation.

    More information can be found here: https://www.microsoft.com/appliedsciences/content/projects/AntiGhostingExplained.aspx
     
    Last edited: Apr 14, 2016
    rinneh, Apr 14, 2016
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  18. alienisme

    alienisme Notebook Geek

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    okay, thank you for the information, hope that issues would be solved soon :D
     
    Last edited: Apr 14, 2016
    alienisme, Apr 14, 2016
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  19. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Do not forget that Aw Echo is in version 2 now. The first version went on sale early 2015. 2 revisions of the same machine aka keyboard without anything being done... Soon will also Alienware Echo rebadged laptop version 3 be launched. Someone who believes in Santa Claus??? This will never ever be fixed on those old models. Sorry, but so it is.
     
    Papusan, Apr 14, 2016
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  20. alienisme

    alienisme Notebook Geek

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    okay :(
     
    alienisme, Apr 14, 2016
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  21. rinneh

    rinneh Notebook Prophet

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    If it is a softwar elimit it can, if it is pure hardware ghosting it cant.

    They cant fully prevent it and maybe thought the combination of arrow keys and wasd keys are less common than for lets say wasd, spacebar and control and the same time. On all keys the limit if 5 I noticed except for when using the arrow keys. Then the limit becomes 3.
     
    rinneh, Apr 14, 2016
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  22. alienisme

    alienisme Notebook Geek

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    FIFA and PES players use those combination on the keyboard the most if they don't have a controller :confused:
     
    alienisme, Apr 14, 2016
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  23. rinneh

    rinneh Notebook Prophet

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    I see, i didnt know that. a solution would be maybe wasd+ijkl?
     
    rinneh, Apr 14, 2016
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  24. alienisme

    alienisme Notebook Geek

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    that depends on how my friend like it or not :)))
     
    alienisme, Apr 14, 2016
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  25. rinneh

    rinneh Notebook Prophet

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    Yeah true, i can confirm though that it should work. I can press 5 buttons at once in that range.
     
    rinneh, Apr 14, 2016
    #25