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    AW13 Screen Problems

    Discussion in '2015+ Alienware 13 / 15 / 17' started by zeroibis, Jun 21, 2017.

  1. zeroibis

    zeroibis Notebook Consultant

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    Setup a new AS13 today but the screen is all messed up when you move it:

    Should I just send it back or try to get them to come out and fix it?
     
    zeroibis, Jun 21, 2017
    #1
  2. zeroibis

    zeroibis Notebook Consultant

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    What is strange though it is intermittent so it will occur and then not occur again for awhile. But it is caused by moving the screen around.
     
    zeroibis, Jun 21, 2017
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  3. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    Screen is dead. Needs to be replaced. Contact Dell.
     
    don_svetlio, Jun 21, 2017
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  4. zeroibis

    zeroibis Notebook Consultant

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    I have been trying to get it to occur again but since I pressed on the bottom right corner when adjusting the screen it has never occurred again.
     
    zeroibis, Jun 21, 2017
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  5. ThatOldGuy

    ThatOldGuy Notebook Virtuoso

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    Seems like you have a pinched cable. I would use the video as an excuse to return it and get the OLED one.
     
    ThatOldGuy, Jun 21, 2017
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  6. Vasudev

    Vasudev Notebook Nobel Laureate

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    Just like @ThatOldGuy said. It seems your display cables wasn't routed properly. If the thermals are good, I'd advise you to ask Dell to get the screen repaired or even inspected by their tech.
     
    Vasudev, Jun 21, 2017
    #6
  7. Wormwood

    Wormwood Notebook Evangelist

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    As other people have said, it's likely a cable issue.
     
    Wormwood, Jun 21, 2017
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