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    AW15-R1 BSOD due to Nvidia driver? Help please.

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Emsteez, Dec 27, 2015.

  1. Emsteez

    Emsteez Notebook Enthusiast

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    Hi all!

    I recently upgraded my nvidia drivers on my AW15-R1-GTX970M to 361.43.

    Ever since then, on occasion, when I open a game or GeForce experience, I would get a notification stating,
    "Display driver NVIDIA Windows Kernel Mode Driver, Version 361.43 stopped responding and has successfully recovered."
    This is followed by a BSOD with the error code: video_tdr_failure (nvlddmkm.sys).

    Any help would be most appreciated.
     
    Emsteez, Dec 27, 2015
    #1
  2. Game7a1

    Game7a1 ?

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    It might be best to roll back to an older driver. This driver has been causing problems for some users on here.
     
    Game7a1, Dec 27, 2015
    #2
  3. 0lok

    0lok Notebook Deity

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    Did you do a clean installation? if you did and still got the error just go back to the previous version.. and if not i suggest to install DDU/Display Driver Uninstaller and remove. the current nvidia driver and reinstall it.. im currently on the latest nvidia driver and i dont get any errors.. my gpu is 970m. hope that helps.
     
    0lok, Dec 27, 2015
    #3
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  4. Emsteez

    Emsteez Notebook Enthusiast

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    I don't think I did.

    Could you give me a step by step of how to uninstall and then clean reinstall just so I get it right? It would be most appreciated.

    You wouldn't happen to know the latest stable driver?
     
    Last edited: Dec 27, 2015
    Emsteez, Dec 27, 2015
    #4
  5. mertymen2010

    mertymen2010 Notebook Consultant

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    Hmmm. This happend to me. I ended up doing system restore. I have just installed the latest driver again and now thinking maybe i shouldnt have? Balls
     
    mertymen2010, Dec 28, 2015
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  6. 0lok

    0lok Notebook Deity

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    its quite straight forward. just install/run DDU and follow the instructions. its best to do it on safe mode. after uninstalling it will automatically restart and run on normal mode and then you can install the latest nvidia driver. hope that will fix your problem. oh here's the link for DDU: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
     
    0lok, Dec 28, 2015
    #6
  7. Emsteez

    Emsteez Notebook Enthusiast

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    Nice one 0lok. Yeah I pretty much did that, but got the BSOD again.

    I decided to then use DDU, and go to an earlier driver that people have said doesn't have this problem; 355.98, if anyone is interested .
    It's has been up for over a day and no problems so far!
     
    Emsteez, Dec 29, 2015
    #7
  8. 0lok

    0lok Notebook Deity

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    glad that i could help.. been there before and i didnt had any about ddu.. good thing the people here in this forum are so nice.. hehe..
     
    0lok, Dec 29, 2015
    #8
  9. Emsteez

    Emsteez Notebook Enthusiast

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    Concurred. = D
     
    Emsteez, Dec 29, 2015
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  10. TastefulTech

    TastefulTech Notebook Enthusiast

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    Same issue i even had dell come and replace my mobo and ram twice :eek: I went to an older driver and now im getting a Open GL error TDR has been detected error code:7.

    Any fix?
     
    TastefulTech, Jan 9, 2016
    #10
  11. t1000s

    t1000s Newbie

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    I have same problem, even clean instalation win 8.1 not helped, when I receive my alienware 17r2. After all Dell replaced motherboard.
     
    t1000s, Jan 10, 2016
    #11
  12. Emsteez

    Emsteez Notebook Enthusiast

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    Uninstall the nvidia drivers using DDU in safe mode. Then install the following driver in normal mode.

    http://www.dell.com/support/home/us...e-15&languageCode=EN&categoryId=VI&DCP=DNDTAG

    I did it and the errors don't cause a BSOD now.
     
    Last edited: Jan 10, 2016
    Emsteez, Jan 10, 2016
    #12