AlienFX problems after installing WIndows 10 creators update

Around the moment I installed the creators update, the powerbutton light on my AW15R2 refuses to show the power/battery status even though they are correctly configured in Alienware Control Center.

The strange thing is that the AlienFX tester is able to turn the lights on, so the lights around the power button are not broken.

ANyone else this issue as well?

See video for more details

 

Video is set to private.

 

thanks, fixed it

 

Have you checked what color is used on the Alien Head in Advanced View?

 

Yeah, and changed to multiple profiles.

Also did a bios reset, reflash, clearing nvram etc.

 

Did you try to uninstall AW CC using revo?

 

how did u clear nvram ? actually im having issues with WIFI LED indicator.. for some reason it doesnt work.. before it was working i can confirm this.. tried reinstalling CC, but sadly it doesnt work..

 

As far as I know the settings are stored in hardware :S

This is how you can clear the nvram http://www.dell.com/support/article...15-r2--17-r3--systems-not-powering-up?lang=EN[/QUOTE]

 

[/QUOTE]
i see.. CLRPin Method Works for clearing those things, im just waiting for dell to release new command center and other driver updates for Skylake Revisions.. its been months.. 0 updates..

 

i see.. CLRPin Method Works for clearing those things, im just waiting for dell to release new command center and other driver updates for Skylake Revisions.. its been months.. 0 updates..[/QUOTE]
Well I wonder if my led issues have something to do with the creators update. I used my laptop mainly with the lid closed those days so I couldnt exactly pinpoint the moment when it started to happen.

 

Well I wonder if my led issues have something to do with the creators update. I used my laptop mainly with the lid closed those days so I couldnt exactly pinpoint the moment when it started to happen.[/QUOTE]
for me it started 3-4 days back.. not so sure what casued it. even now WIFI indicator light is off.. caps lock works.. HDD read indicator works.. might remove battery and try to insert all wires again.. lets see

 

I have the same problem, some kind of glitch in LEDs.

 

lets hope for a update from alienware.. command center and other bios updates, first someone from alienware backend team should notice this, or else they wont even bother..

 

Our Models were EOL'ed few months ago. But I'll kepp an eye on AW CC for 15 r3 and see if I can install it on earlier models.

 

Powerled or wifi led?

 

Sometimes both.

 

Very strange issue, I will forward this too to the Alienware team.

 

@rinneh: Just fixed my Wifi LED issue

Right click each of the driver pointed by arrow, click on update my driver > Browse My computer for Driver > Let me pick from a list of available drivers > Select the highlighted driver and click install. Follow the same procedure to fix Alien head lighting issue.

 

still doesnt work for me..

 

Didnt do anything for me either, even uninstalled it and reinstalled. Later I am going to check what happens if i boot a different windows installation.

My wifi light is working though. Currently using an Intel wifi module by the way.

 

lol i just bought a used intel wifi card for the sake, but sadly it still doesnt work.. lets see

 

@rinneh and @VICKYGAMEBOY: Try these steps mentioned in the link Help on AlienFX on New AW 17 R4(unable to change color)
In addition to that, Open Cmd in admin mode and type these

1. cd C:\Windows\Microsoft.NET\Framework64\v4.0.30319
2. ngen update /silent /nologo
3. cd C:\Windows\Microsoft.NET\Framework\v4.0.30319
4. ngen update /silent /nologo

Ngen command will generate fresh images of .net packages and library suitable for your system. Then reboot.

 

Try the newer AW CC for Cassini http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=T8X4X&fileId=3676314016&osCode=WT64A&productCode=alienware-15-laptop&languageCode=en&categoryId=AP

 

I only get failed to load errors is that correct?

Doesnt work on mine Says unsupported system.

 

Yes correct.

Mine too. Looks like its meant to tackle issues with Tobii using a firmware and not LED related to AlienFX.

 

same here, not working, failed to finished the setup, not suitable for this system..

 

AW CC for 15 r3 not working on 15 r2.

 

Hello guys! Sorry for necroposting, but I have absolutely the same issue as the TS.
Issue: Alien Head in power button works only in AlienFXTester, Brightness control work only on Left-Macro keys row. During boot process there are no any light (status also black, no HDD and other activity indicators). After Command center start all - lights turned on, but not Power button Alien Head.
While charging LED also doesn't light up. I can turn off the head with Control Center if it was turned on with AlienFXTestes before.
Behaviour absolutely the same as on video from the first post.

I bought AW with this issue already. It have BIOS 1.4.4 (but i think that does not matter). Windows 10 installation done myself already with the recent patches. This means that .Net v.4.7.1 included and cannot be changed. AlienFX fw version 18.00.00. Tried 17 version too, with no success.

Recommendation from @Vasudev to reinstall drivers for ACPI button etc. does not work for me too.
Looks like Bios/SuperIO can not send commands to AlienFX chip - maybe this is some ACPI problem.

I look thru Internet forums, but no solution was found.
Please help if anybody have solved this issue.

In use:
Alienware 17R3 | 17" 1080p | i7-6800HQ | 16GB | GTX 970m 3GB | 1TBGB SSD + 1TB HDD Win10Pro.

 

So installing newer AW CC isn't working? Have you checked the FX cables and try reseating them!
Also if you can run the commands mentioned in post #22 and see if it helps.

 

Thank you for fast reply! Installing of the AW CC of the newest and previous versions didn't help (I have tried 4.5.19.1 A00; 4.5.19.1 A01; 4.5.16.0 A00).
Cables are checked: I've disassembled laptop and reassembled already to check this. No problems (The light are working correctly under AlienFXTester - must be connections are ok).
Tried commands from post #22: in 64bit folder there is error:
C:\Windows\Microsoft.NET\Framework64\v4.0.30319>ngen update /silent /nologo
Failed to load dependency stdole of assembly Microsoft-Windows-HomeGroupDiagnostic.NetListMgr.Interop, Version=10.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 because of the following error : File not found. (Exception from HRESULT: 0x80070002)
Tried several times, after reboot nothing is changed.
I've heard about some Dell Diag from USB stick, but not checked it yet (Possible it must check AlienFX hardware too).

 

Unfortunately I only could fix this with a motherboard swap. More problems started to arise after this, sometimes the laptop would not boot. As you will notice. when you boot up the lights dont turn on as well. They only turn on when the Alienware control center services are loaded. So I think the storage chip of the AlienFX circuit is fried or corrupted.

 

Don't mind the errors.

 

Sad to hear that (about motherboard). BTW, it is strange that this bug came with Windows 10 updates... I have no other problems, only with AlienFX. Fried...don't sure, but not excluded completely. This problem is rare but the symptomatic is the same, maybe it can be fixed using some SW or even HW fix it will be the solution for me. Earlier models have AlienFX pins on the MB, with them refirmwaring was possible. Don't know if in newer models there is some header on motherboard.
Maybe some ACPI/BIOS tables clean-up utility is available? Usually BIOS generates them during HW changes (not easy on laptops).

Thank you, I will try to reinstall AW CC. Maybe you know some utilities to clean ACPI tables in BIOS area?

 

Not sur ehow they store it these days but resetting the CMOS, reflashing the bios etc all did not help. I could not get it too work. After they replaced the motherboard all was fine directly again.

I thought it was because of the windows update but it also could have been Mafia 3 which messes with the Alien FX lighting zones. So as a precaution now I always turn third party access off.

The people at alienware also did not have a solution apart from replacing the motherboard.