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    Alienware 15 Power Supply

    Discussion in '2015+ Alienware 13 / 15 / 17' started by DeeX, Apr 20, 2015.

  1. DeeX

    DeeX THz

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    I keep reading from various threads that AW is giving people a 240w power brick to resolve some issues. Is this something that is suggested and easy to swap from tech support? Please AW reps chime in. :)
     
    DeeX, Apr 20, 2015
    #1
  2. thetruth1983

    thetruth1983 Notebook Evangelist

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    If you are in the US, it should be pretty easy. There is a thread here that has a link to a support page. The day I got the laptop, I emailed them and told them that my computer is throttling when performing benchmarks. In a few days, they sent the power supply overnight mail. You do have to have the 980m though.
     
    thetruth1983, Apr 20, 2015
    #2
  3. T2050

    T2050 Notebook Deity

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    If you live in Australia or New Zealand, getting the 240W adapter is like getting blood out of a stone. Just isn't going to happen.
     
    T2050, Apr 21, 2015
    #3
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    thetruth1983 is right. If you are in the U.S or Canada, our instruction is to replace them. You can even ask for it online. If you are outside those 2 countries, there might be different policies. My recommendation is to contact your local support about it. If you are in any of those 2 countries, send me a PM and I'll help you out.
     
    Alienware-L_Porras, Apr 23, 2015
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  5. J.Dre

    J.Dre Notebook Nobel Laureate

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    Luis, I'm glad to still see you around these parts as of late. This community, and others like it, need people like yourself. The "Social Media" team appears to be dwindling among NBR.
     
    Last edited: Apr 23, 2015
    J.Dre, Apr 23, 2015
    #5
  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    We're trying hard to keep our coverage after Mark left, he was usually helping out a lot on these forums by listening and replying to some questions like I do.

    You can imagine how hard it may be for a single person to handle the whole forum, it's infinite! haha.

    One of my colleagues, @Alienware-Wasserman, has been helping out more recently on some of the boards.

    We're looking forward to see our team grow soon (we are a small team handling all social media channels).

    Thanks for your support to this community and the good thoughts about our job here.
     
    Alienware-L_Porras, Apr 23, 2015
    #6
    Papusan, mehtenj94 and Alienware-Wasserman like this.