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    Alienware 17 r4 not opening

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Safa Şahbaz, Mar 29, 2018.

  1. Safa Şahbaz

    Safa Şahbaz Newbie

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    Hi,
    I repasted my alienware 17 r4 with thermal grizzly.
    After that I open the laptop and checked the temperature after 5 minutes it's closed himself.
    I removed the backplate and reassemble the ram then I opened again and it worked. I close the backplate and plug the power supply then I push to button I see the lights but after 5 seconds it's closed.
    Can someone help me?
     
    Safa Şahbaz, Mar 29, 2018
    #1
  2. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    dislodged AC power cable?
     
    Mobius 1, Mar 29, 2018
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  3. Safa Şahbaz

    Safa Şahbaz Newbie

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    Yes I dislodged power cable
     
    Safa Şahbaz, Mar 29, 2018
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  4. Safa Şahbaz

    Safa Şahbaz Newbie

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    I dislodged the cable and I opened the backplate again then reassembly the ram and battery cable and dc cable from motherboard. Pc is working now but probably it will happen again. Gpu temperature is low but Cpu temperature is unstable
     
    Safa Şahbaz, Mar 29, 2018
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  5. Safa Şahbaz

    Safa Şahbaz Newbie

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    I closed the laptop and closed the pack plate I trying to open but it's not opening
     
    Safa Şahbaz, Mar 29, 2018
    #5
  6. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    What do you mean it's not opening?
     
    Mobius 1, Mar 29, 2018
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  7. Safa Şahbaz

    Safa Şahbaz Newbie

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    When I pushed to button I see the lights but after 5 seconds lights are gone and pc is not opening
     
    Safa Şahbaz, Mar 29, 2018
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  8. nedooo

    nedooo Notebook Consultant

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    I guess he means it is not booting, since it is a laptop not a robot, therfore it can't open itself...
     
    nedooo, Apr 6, 2018
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  9. XxAcidSnowxX

    XxAcidSnowxX Notebook Consultant

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    If you are not seeing the initial Alienware logo it means its shorting. Dissassemble again make sure all ribbon cables are straight. The first time I believe you said it stayed on for 5 min and shut off, that suggests it overheated - that could be that the heatsync was not attached properly, or its lifted in a corner not making contact, check that too when you disassemble.
     
    XxAcidSnowxX, Apr 17, 2018
    #9
  10. Alienware-Rodrigo

    Alienware-Rodrigo Company Representative

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    Hi,
    For hardware repairs, send us your Service Tag by email at [email protected]. We will be glad to assist you.
     
    Alienware-Rodrigo, Apr 17, 2018
    #10