Dell return period and policy - anyone with experience care to comment?

Hello - in the Lounge forum for the 17 R5, many have quoted a 14 day "no questions asked". But my sales rep told me I had 30 days, and from looking at Dell.com, it appears it is 30 days. I see NO mention of 14 days. The only catch is possible 15% restocking fee, but that is only if there are no issues. Since I have two strong issues, overheating/lack of ability to get full advertised clock speed, and Wifi disconnecting, even after full debugging and three round turns with Killer support before they gave up, I think I have the full 30 days, right? My four weeks from delivery will be this upcoming Friday, so I figure I have this week to set up a return authorization.

https://www.dell.com/learn/us/en/uscorp1/terms-conditions/art-us-return-policy

Any reason why I should be prepared for them to tell me I cannot return, or that I must pay 15% if I do return? I am planning on ordering a Clevo and would like to order the same day I call Dell to set up the return to get it going. But I cannot risk being out of pocket for BOTH systems. The Clevo probably doesn't allow easy returns. (or will have a large restocking fee)

Thanks everyone. I really tried to avoid this, but return and try again (with AW again or another brand) seems like the safest option at this point before I get pinned in further with my issues.

 

How many days has it been?

 

Sunday, 10/7/2018, will be 23 days from receipt. (received on Friday, 9/14/18; it shipped on Wednesday, 9/12/18)

 

I'd start the return process and see what comes. Just straight up do it on the phone, if they try to charge 15, tell them it DOES have issues.

 

Thanks. Yeah, they're closed weekends, but I plan on calling Monday morning. Already emailed the senior customer support person who I dealt with when my order was showing the wrong options originally, just so I could have something logged today.

Heck, at this point, I might even be willing to take the 15% hit! I can think of it as a rental fee for the month. But I have verifiable proof (screenshots, email thread with Killer) that I have issues; I just haven't opened any tickets with Dell themselves (since I figured I'd do better working with Killer directly on that one, and debugging myself on the CPU speed/heat issue). Anyway, they don't say anywhere "must have had three attempts to correct outstanding issues with Dell support to avoid restocking fee", so I think I should be okay.

 

What horrible piece of **** company makes you jump through 3 hoops to avoid getting scammed.

 

Yeah, I think you'll be alright. They normally tend to be lenient on things and seeing how you have legit issues I don't foresee any issues.