Help on AlienFX on New AW 17 R4(unable to change color)

I need help on my AlienFX lights. The lights are working and all lights are on but it seems I cannot change the color of the lights in the command Center. I tried unsintall/ reinstall the Alienware Command Center but still no go. Is this a hardware issue? Any solutions?

 

I got the same problem on the lights but mine is luminous uneven, have you tried to reinstall just the Alienfx software？ or update it？

 

Did you install the correct command center?

 

Yes I did. Still won't change color

Sent from my E6853 using Tapatalk

 

My original unit's lighting would periodically stop working entirely. I would have to reflash bios every time it messed up. Repairing and reinstalling command center didn't help. Much better luck with my replacement.

Sent from my VS995 using Tapatalk

 

How do I refresh Bios? Its Bios 1.08

Sent from my E6853 using Tapatalk

 

Hey man I completely missed this, but it's a driver download on Dell's website. Its just an executable. Found at support.dell.com

Sent from my VS995 using Tapatalk

 

Hi, got the same issue, i tried everything i've read on the internet and nothing worked. Is there another solution ?

Update : I managed to solve the issue. How ? Uptaded the bios, i was in 1.0.8 and now 1.0.9. Not sure if it'll last longer but yeah, give it a try if this issue happens to you.

 

Same problem here
Flashed bios
Downloaded cmd from dell

Nothing works

 

Are you guys on windows 10 creators update? I have AlienFX issues on my AW15R2 since that update it seems.

 

The RGB lights seem to be nonvolatile-persistent (I made that term up). Meaning the lights do that last thing they were told to do (no deadman's switch there) and they will do that forever unless given new instructions by Alienware Command Center.

For example, I can reboot into a different OS (like Arch Linux or TrueOS (FreeBSD)) and the lights will still come on based on the last user's settings from Windows. You can test this for yourself in Windows by using two user accounts and switching color themes for each user. At login the RGB lights will still hold the settings from the last user until AWCC loads (in the background) only then do the colors change. That's probably explains why your lights are on but (to use the old saying) no one is home.

But it's not "you" who's not home it's the AWCC and .NET Framework, most likely. I would do this: Uninstall AWCC. Uninstall *all* of your dotNET Frameworks (whatever versions you have). I don't have Windows 10 handy, but this is how I reinstall dotNET Framework under Windows 8.1 Pro x64:

(from an elevated command prompt, Where Drive E my Windows 8.1 USB install disk
DISM /Online /Enable-Feature /FeatureName:NetFx3 /All /LimitAccess /Source:E:\sources\sxs

Download from Microsoft (.NET 3 patch):
Windows8.1-KB2898868-x64.msu

Download from Microsoft (dotNET 4.5 needed for AWCC 4.0):
NDP452-KB2901907-x86-x64-AllOS-ENU.exe

Sometimes from time to time the latest .NET Update (often 4.6.2, or similar) will b0rk your runtimes, so you need to repair them. Modern DLL hell, I tell you!

 

Fresh install of C-Update from Microsoft ISO database, installed AlienFX on it and everything is working good. So must be something that happens in the update with the driver or along that lines. But a full fresh install of C-Update Windows 10 seems to work fine

Alienware 17 R4

 

So its best to install win 8?

 

Follow @Aroc steps as above, in addition to that perform these 2 steps as well.

1. cd C:\Windows\Microsoft.NET\Framework64\v4.0.30319
2. ngen update /silent /nologo
3. cd C:\Windows\Microsoft.NET\Framework\v4.0.30319
4. ngen update /silent /nologo

This will generate updated .net images for x86 and x64 platforms as well.

 

I tested Framework with a test and its : success
But alien fx says it cant connect to computer

 

Iv fixed it

Used my installation cd

Used the driver from windows 7 on my windows 10 and then it work

 

And i installed
Net framework 3.5 and 4.6

 

Had a similar problem with my R4. The macro keys would not work as in I couldn't program them or change their color. As soon as I tried to configure them at all CC would crash with an error message. I still don't know what was screwing it up but a fresh install of Windows for the second time seems to have fixed it and they are working properly now.

If anyone finds software that is breaking AlienFx please let us know.

 

I've had this happen to me twice so far, both times after closing the lid, and possibly related to Tobii's settings for turning off the lights when you're not looking at the laptop since the lid is closed. Both times I found in Device Manager that the device controlling the lighting was reporting that there was a mismatch of device IDs, I think. My solution was to uninstall the device completely, reboot, and then it would reinstall after reboot. However, I could not apply my original lighting profile in AlienFX but had to create a new one.

I do not recall having the error occur since installing the Creators Update and Tobii 2.8. Tobii may not be a factor in this, but it was interesting that it seemed to be tied in to Tobii's power management features. Hope this helps.

 

what work for me on a 15r3
uninstall command center
shutdown (not restart) and wait leds to go off
start up and install command center again
use go dark, go light from menu

also I have to roll back from creators update (was terrible)