I am so screwed (hah -.-) - repasted and broke the laptop

Ok... I am really ****ing depressed now. I repasted did everything perfectly except for one thing:

I mixed up two different screws from that disassembly video and screwed the long case screew on the cap of the mainboard. Noticed the mistake and exchanged the screw and put the laptop back together, only to open it and find this:

[image deleted[

I am so disappointed in myself now... I prepared for weeks and the last step was the one to go haywire.
Also one of the leds on the side isn't working anymore, but I think it's just unplugged.

Now... What can I do?

For now I put that intel sticker over it and plan to return it tomorrow.
But

1. will they notice?
2. The temps are fricking good now
3. Can dell replace that part only?

I'd like to keep the laptop, but not in that state.. ****. This is not my day...

What are my options?


Edit: I was right, LED was easily fixed...

 

Sorry to say this but they are gonna notice man. Just pay for the repair and get it fixed!! Much easier IMO

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You sure?



I wouldn't suspect a thing.. It's under the intel sticker.
I'd like to let it get repaired though - got accidental damage thingy, would I still have to pay?
How's the procedure usually?

 

unless you have accidental damage warranty?

 

Took a year for 30€ when I bought mine.

 

Don't sweat this man. Atleast u have a working machine. I did a bios mod and bricked my Razer blade 2014. And I live in India so shipping to and fro to US for repairs is like 500$. Plus Razer wanted to replace the motherboard for just the bios chip(25-40$) . And were charging me 600$. I just kept that brick aside now.

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This was an accident so they should cover it, that's the entire reason for buying that warranty.

 

If u have accidental then u should be covered. Just tell them u dropped it on a nail or sth.

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Oh wow...

ok you managed it... I can't stop laughing

Ok, I just calmed... yeah that's not a good excuse lol. I could just say I took it apart to change SSD or something.

 

Glad u calmed down!! And kudos for getting accidental!!!

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Yeah I really might go for accidental thingy.

Cause I just ran the valley benchmark and max temp was 58°, except Core 0 reached 67°. (why I have NO idea...)

 

Core 0 is supposed to be high. It takes all the load. None of the benchmarks IMO are optimised for multi core cpus. So core 0 is your hero. And that is why all firestrike results for higher clock cpus are better.

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Try running prime 95. Just stresses the cpu. Should be better benchmark

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Screwing it up yourself and now wanting someone else to pay for your mistake? just wait for the palmrest to be available and buy it yourself and replace it.

 

Good point... Would Dell sell it to the next person?

True:

• Core 0 at 73°
• Core 1 at 55
• Core 2 at 65
• Core 3 at 55

Just ran default prime, didn't change anything cause I don't even know how and why.

Edit: RIGHT I forgot I stil had it undervolted by 0.145 ...

Edit: HELL NO! Scared me with 97° until the fans kicked in. 82° avg now...

 

Ur core temp differential alone qualifies you for a return, if u had not made that hole!!.

And hey u paid extra for that accidental so better use it. I guess only 10% of the people even use and dell makes huge profits out services not just the product/laptop itself. Same as any insurance company.

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If you have accidential warranty then this was an accident I would think would be covered. However to ponder covering the problem and wanting our advice to "think they would notice it?" is very very disingenuous. These are expensive systems and we don't put anything past Dell with their refurbishment "point inspection." So to possibly have another person spend their money on it is not cool. I think you will be fine but I would be transparent about the problem and use your warranty. If the worst case scenario (which I doubt you will need) is that you need to either live with or buy a new part then it's not that bad of a scenario. Yes, the product is shiny and new but that does wear off. The number of times I have put a phone protector on (which I despise) to keep it looking pristine to only take off so I can enjoy the aesthetic of the phone can't be counted! If I get a new ipad or tech toy I notice every detail but all of that neurosis does fade in time.

The good news is you had some success tinkering with YOUR own laptop. That makes it just the more special to you; like a bond people have working on their own car. You will work through this very small issue imo. But I can't endorse you trying to "cover it up" so someone else gets screwed.

 

Swallow a tube of conductonaut and chill.

 

@Spin360 wait for a PM from me, I'll help you with this.

 

It's actually not your fault.
The laptop has a design defect that compelled you to repaste and compensate for the three point mount heatsink (the reason for the major core imbalance) and you broke your brand new premium laptop in the process.
One hell of a premium laptop.
Maybe get extended warranty as well.

 

Says a lot about your ethics.

And if you would make such a crack in real life i would smack you with a box of thermal paste tubes. people trying to defend this an justify are quite low in my opinion.

 

Nice way to justify it, not. If you dont like it, dont buy. but if you screw it up, you should pay for it.

 

Thank you.
Generation of Entitlement.

 

Guys let us not try to get all worked up here. He broke his laptop and is asking for suggestions. If u can't give help atleast don't discourage others.

I understand the pain of a broken gaming laptop!!!

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Unfortunately too much " I,I,I and I" but not imagining what they would feel if they bought a refurb and when they peel away that Intel sticker they see a hole in the palm rest.

I experienced broken hardware due to my own mistakes. You only learn from it.

I gave my best advice. Just buy a new palmrest and replace it. It is the most fair solution and doesnt cost a lot. But it might take some time till it is available.

 

from the accidental damage service contract ( http://i.dell.com/sites/doccontent/...cidental_Damage_for_Consumer_Customers_US.pdf ):

Service Limitations.
This Agreement does not cover and we are not obligated to repair or replace:

Any damage to or defect in the Supported Product that is cosmetic. Under this Agreement, we are not obligated to repair wear and tear on the Supported Product and other superficial items, such as scratches and dents that do not materially impair your use of the Supported Product.

Any Supported Product that anyone other than Dell or a person we designate has tried to repair. We will not reimburse you for any repairs that you or another person make or attempt to make to the Supported Product.

Any Supported Product that suffers damage in connection with or as a result of incorrect or inadequate Customer Installation. “Customer Installation” shall include any of the following performed by the Customer or any third party on behalf of the customer: (1) unpacking or moving the Supported Product (2) installation or mounting of a Supported Product to a wall or other structure (or removal of the same following installation) and (3) affixing of brackets or other weight bearing devices designed for mounting or attachment to a wall or other structure (or removal of the same). Customer Installation does not include installation services purchased from Dell.


Dell could argue the first clause, since the hole is purely cosmetic. Dell could argue the second clause as an attempt by you to repair the laptop. OTOH, there is nothing about damage incurred when trying to install new components (SSDs, RAM upgrades) or make modifications, so I think you might have a case.

Also, you are limited to one incident per year. The lid is cosmetic. And you've "fixed" it by covering it with the Intel sticker. Let's say you make the claim and Dell covers it. Two weeks after you get it back, you drop it and bust the LCD panel. Bummer. And really, 1 year of accidental damage service is $59. A palmrest is $30 (the R2 ones are $30 - I expect the R3 ones will be $30 when they become available next year). Do the math. At the very least, I'd wait until near the end of the service contract to make the claim.

But covering up the hole and returning it to Dell... uh... no.

 

Completely agree with Rinneh - not cool trying to cover up a hole you made with a sticker and hoping no-one notices.

Anyway, it'll probably add value by creating airflow and lowering temps. Maybe a week or two and half the people here will probably be drilling their own holes

 

asdf

 

Agree with you. And Dell is definitely gonna notice a misplaced Intel sticker IMO.

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My favourite part about this was all the soft touch issues that they had with the R1 where it was peeling right out of the box and just continued to get worse and Alienware was like...well since it does not affect the operation of the machine were not fixing it even though it is clearly a defect.

I would call Alienware , tell them what happened and see if they will help since you have accidental damage...I don't see how this is any different then dropping it down the stairs but to each their own. If they say no they won't fix it then buy a new palmrest, I can't see it being more then $60-$100. I can buy a palmrest from parts-people for my machine now for around $45 USD, it's just a matter of when they have stock.

 

I don't really see why Dell should cover it. He chose to open it up and didn't pay attention to put the screws in the correct spots on a very expensive laptop. I agree with the generation entitlement statement. Take it as a lesson learned

 

@katalin_2003 @Charles P. Jefferies @John Ratsey @ryzeki - request thread closure, I've talked in private with OP and have fixed the issue.









Everyone else who thinks the accidental don't apply.

 

This wouldn't have even happened if Dell had not been silent and misleading, in lieu of these heat issues. The common consensus of "just repaste" instead of holding Dell accountable for releasing defective units is the reason this mishap occurred.

As for being deceptive, and returning a damaged product, well... That's just a matter of morals.

 

More like lack of morals.

 

I'm not here to judge anyone for their morals. What I see here is mostly a series of unfortunate events.