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    Left speaker rattles, should I make use of the warranty?

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Chris_Wayne, Jun 8, 2015.

  1. Chris_Wayne

    Chris_Wayne Notebook Consultant

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    Hi, I've just noticed that the left speaker on my alienware 15 rattles at around 80% volume (with the SBX Pro Studio on it rattles at around 50%) on bassy music, should I call Dell for warranty or is it common on this laptop?, I know I know, grow a pair and get some decent speakers but is just that my old HP Envy 17 had such a great speaker system that I miss that.
     
    Chris_Wayne, Jun 8, 2015
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  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    There's no limitation on these hardware issues for the warranty. I guess you could take advantage of that and solve it once and for all. I haven't had any reports of this as an expected behavior, therefore it could easily be a hardware problem.
     
    Alienware-L_Porras, Jun 9, 2015
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  3. Chris_Wayne

    Chris_Wayne Notebook Consultant

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    Thanks, any idea of how many days it would take to get my A15 back?, I mean, I guess all they have to do is replace the left speaker and put in a new one, don¿t they?
     
    Last edited: Jun 10, 2015
    Chris_Wayne, Jun 10, 2015
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  4. Game7a1

    Game7a1 ?

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    They could send a technician to your house and fix it on the spot.
     
    Game7a1, Jun 10, 2015
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  5. Chris_Wayne

    Chris_Wayne Notebook Consultant

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    Indeed!, started a chat session yesterday on dell's website and today I've got my AW15 repaired in my house, superb technical support (unlike my previous system ***cough cough HP***), now I just hope this is the last time I have to call the support team :)
     
    Chris_Wayne, Jun 11, 2015
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  6. Aleckhz

    Aleckhz Notebook Enthusiast

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    I have that issue too, i will call dell, i hope they could come to my home; i live in mexico

    Enviado desde mi Nexus 4 mediante Tapatalk
     
    Aleckhz, Jun 26, 2015
    #6