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    No option for high refresh rate with 120hz panel 17r4

    Discussion in '2015+ Alienware 13 / 15 / 17' started by ShotOfB12, Jun 2, 2018.

  1. ShotOfB12

    ShotOfB12 Notebook Consultant

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    Hi all I can't seem to find the option for 120hz as if it doesn't exist for this panel. I have enabled high refresh rates before on multiple monitors and laptops before so I'm familiar with it.

    This is where I looked so far

    -Display adapter properties > Display all modes

    -Nvidia control panel

    -Display adapter properties > Monitor

    I have tried reinstalling graphics drivers as recommended via google yet no change. The model description under Generic PnP Monitor > events, list it as AUO1596 which I believe is the updated panel that fixed the banding issues so this should be able to reach 120hz. Any help is appreciated !
     
    ShotOfB12, Jun 2, 2018
    #1
  2. Azther

    Azther Notebook Consultant

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    you should be able to select what refresh rate you want under the NVIDIA control panel, under Change Resolution
     
    Azther, Jun 3, 2018
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  3. ShotOfB12

    ShotOfB12 Notebook Consultant

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    Yes I have already checked there, highest option is 1440p 60hz
     
    ShotOfB12, Jun 3, 2018
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  4. pathfindercod

    pathfindercod Notebook Virtuoso

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    This has happened to me a couple times.. Download latest Nvidia driver and save to HD. Download and run DDU in safe mode. Clean all Nvidia driver files with dud. Make sure your disconnected from interest. Reboot after DDU. Install the latest Nvidia driver. Then connect back to internet.
     
    pathfindercod, Jun 3, 2018
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  5. ShotOfB12

    ShotOfB12 Notebook Consultant

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    Dang I was really hoping this would work but I tried it twice and no luck. All I can think of is formatting but I don’t want to download all this software again.
     
    ShotOfB12, Jun 3, 2018
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  6. Vasudev

    Vasudev Notebook Nobel Laureate

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    Is it aftermarket LCD with GSYNC or AW ones that Dell provided when the old LCD was replaced?
    If you're warranty you can hit up Dell since most GSYNC monitor are pre-listed by nvidia by addding special device-ids for GSYNC to work. For MSI users, a firmware update fixed it.
     
    Vasudev, Jun 3, 2018
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  7. ShotOfB12

    ShotOfB12 Notebook Consultant

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    Looks like this laptop was manufactured Nov 17 2017 with warranty until feb 2019.

    Under listed specs I got this
    YG4XT : Module,Liquid Crystal Display, 17.3QHD,AG,Au Optronics Corp,K ,A17R4

    Under Generic PnP Monitor event settings it says its AUO1596

    Can anyone confirm if they have this panel and that it reaches 120hz? Really want to try all options before/if I send it in, I don't want to bother waiting for dell to have someone fix it/**** it up.
     
    ShotOfB12, Jun 3, 2018
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  8. Vasudev

    Vasudev Notebook Nobel Laureate

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    Ask @bloodhawk and @t456 they have deep knowledge about panels.
     
    Vasudev, Jun 4, 2018
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  9. DeeX

    DeeX THz

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    Use HWinfo64 to get more detailed info on the panel and post here.
     
    DeeX, Jun 4, 2018
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  10. ShotOfB12

    ShotOfB12 Notebook Consultant

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    Problem solved. Wasn't aware hwinfo64 had this information as I only ever used it for sensors.

    Monitor Name (Manuf):B173QTN [DELL P/N: 2JVM6]

    This is in fact a 60hz 1440p panel and my build is listed as a 120hz panel so a call to dell would fix this however I won't bother, to much of a headache and wait.

    Thank you all for your help.
     
    ShotOfB12, Jun 4, 2018
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  11. LVNeptune

    LVNeptune Notebook Virtuoso

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    You should contact them...The 120hz + G-Sync is a few hundred dollar upgrade.
     
    LVNeptune, Jun 5, 2018
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    Spartan@HIDevolution likes this.