*OFFICIAL* Alienware 17 R4 Owner's Lounge

Does the same insider guy maybe have some info about what is so hard with applying proper thermal paste and heatsink on the Alienwares? Getting my computer today and when reading this thread I do not have much hope of getting a properly cooled laptop.

Laughable really.....

 

I'll look into it tomorrow.

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Hidevolution no longer sell AW 17 late 2016 model could it be a sign of units being recalled back to depot?

 

I wouldnt doubt it. Ive been waiting on an exchange for a month and a half on my r4. I talked to them two weeks ago and they told me they would call if there was any update. They called me yesterday telling me that they dont have any 6820+1080 models and there is no plans to restock at this moment. They said they would keep my exchange active, so im hoping a 7820hk version comes out soon and i can just push for that instead.

 

Sorry to hear that bro, let's just hope that this is a sign for them to rebuild newer AW units and finally fixing those thermal issues.

 

Been trying to get one since early January. I've been told as of yesterday none are being shipped out by Dell Canada until they fix their "i7 compatibility" issues. I don't know how much truth there is behind that but it's what I was told. Currently scheduled to receive my 6820/1080 mid March

 

It's still a great choice bro, the performance between 6820HK and 7820HK is not that noticeable anyway.

 

My 17r4 is arriving now, I am waiting for UPS to knock on my door. I ordered it mid-January.
It's a 6820hk / gtx 1080.

As soon as I have it, I will take a LOT of pictures and test it.

I'll let you know what I get...

*praying for no core differential and no overheating*

 

I will probably get mine tomorrow. I ordered 22 of january. Really hope mine is good otherwise it will be the third brand of gaming laptop i send back

Clevo P670RS had really wonky fans, MSI GT72VR had the worst backlight bleed and build quality I have seen on a laptop. So now I put my last hope to the AW.

 

Same situation here - stuck in Denmark/ UK and really wanting to find someone like iunlock or mobius to do a LM repaste for me - oh well.

Anyway, I had cpu temps from mid 70s to mid 80s while playing WoW (only game I play atm) and called dell support about it. A technician came with a new heatsink which had stock paste on it!! Luckily, he guy had a another with him, cleaned the stock off and applied the custom one. I undervolted to -0.050 as well and now I am getting temps of low 70 on OC2. So definitely worth it getting them to come even to only get that damned stock paste off - makes ton of difference.

I am kicking myself for not having kryonaut to give him to use - maybe I will call again.

Another question for you guys, like I mentioned when playing WoW on maxed out settings, I only get gpu usage of max 65%. It spikes to 95ish when first logging in and then drops and plateaus at 50-65.

Is this just because WoW cannot possibly utilise more of my 1080's potential or is the issue some stock underclocking by AW / something else entirely? I am quite unexperienced at these things, so anyone here with a similar experience?

Maximum performance is on from the nVidia settings, gsync is on, etc.

Thanks!


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Hey, Guys! Just got my hands on Alienware 17 i7 6700 HQ. I don't know how to read temps for thermal throttling.I used HWinfo app to check.This app gave a green signal to my laptop. My current temps are:

For full load(100% CPU utilization for 10 mins): 87-degree min:33 only at one point it got that high otherwise it was hovering around high 70.
I was doing benchmarks(silver.urih.com, cinebench) and installing a black box game along with some minor task.
For normal load:-max=71 min=33 here hovering around mid 60 all the time
I was playing call of duty advanced warfare all maxed out.
For idle: max:37 min:33

 

Wow Legion has a new graphics engine, and can actually push a graphics system. Some of the settings (Shadows Quality, Liquid Detail, Sunshafts and Particle Density in particular) can be high overhead for low/moderate gain graphically.

This said, a 1080 has so much power that it doesnt bat an eye. With the entire overhead of the game, you are only going to push that card 50-60% unless your trying to rendor in 4k.

I suggest enabling VSync and minimizing foreground rendering to 60fps. It will keep the temps even lower, especially on the CPU when in capital cities with alot of players running around.

 

I did an undervolt with XTU to .150. Temps are still going as high as 78C with games. I'm ok with that. Core variance is actually within 5 degrees now.

GPU topped out at 65C when I ran the ROTR benchmark.

 

Tech is on their way to install new heat sink and to repaste my i7-6820HK w/1080. I will let you guys know if there is any improvement. If not, I will get them out here again and tell them I want custom thermal compound applied, if the tech doesnt do so this time. Not sure a service tech will apply conductonaut, but Im gonna try asking...

 

They will apply the thermal stamps. You should have had the paste ready for him to do it. LM I am not sure but Grizzly Kryonaut I suppose it wouldn't be an issue. The techs just use a stamp paste on heatsink, this was the case when I asked the tech and he showed me.

 

They won't clean older thermal paste, make sure the contact is clear. You *must* tell him I will apply the paste of my choice, a half pea size for cpu and pea size for gpu. Dont let the technician apply the paste, they will overdo it and temps will be worse as @cn555ic said.

 

Thank you for the input. I will speak with the tech, if he wont clean the old stuff off or apply anything other than the stock pads, I will just escalate again, but next time will have the kryonaut ready. Once I got ahold of the right agent, they escalated right away and the tech is next day appointment. I just want it fixed, not looking for anything else.

 

If your in New York brooklyn then I can let you borrow mine if you want.

 

Very, very kind of you!! Im on the other side of the country in San Diego. The tech just called me and said he will clean off the old gunk and apply a new thermal paste, not the pads. Here's hoping this works out the first time...

 

Hey guys,

I finally received mine (check signature).

I just did a 10min occt run on stock and checked HWinfo: temps are 72-69-70-68 degres (core 1 to 4, max values).

Now I would like to make the big check:

iUnlock told me to put all 4 cores in the bios to 40x, unlock my power limits and run wPrime v1.55 on the 1024M run.

I think I got what I need to do in the bios: go into custom mode and not use the presets and put 40x on each core, but I don't know what I should do to "unlock my power limits"...

Could anyone explain what I should do?

And also, when I run the 1024m wPrime run, should I just watch the temps on HWinfo or should I do something else to capture the results at the end?

Thanks in advance!

 

Take a look at this to see what you should put into the bios: http://forum.notebookreview.com/thr...-settings-for-4-0ghz-to-4-3ghz-stable.787791/

To check the temps id personally use OCCT for the CPU. Then play a game for the GPU. While cpu tests are good for testing the CPU, its a whole different scenario when your benching both at once since they share the same heat pipe. Those are the temps i would pay attention too. A few good games to play is the witcher 3 (go in town and wander around), crysis 3 (play until you get to the open field with all the grass) or play some bf1 online. All those games put a good load on both, then just use HWinfo to see your temps.

 

Ok thanks. Could you point out where to set the core values and limit? I can't seem to find the option

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How good would you say Prime95 is for testing CPU temperatures and what is acceptable? Main reason I asked is because I tried to set some manual values for OC in the BIOS (inspired by Unlocks thread about this mentioned above) and despite being in high performance mode power mode AND running a 4K video in the background AND running a PC Mark 8 Home test (for load, not to get real measurements) the CPU temp never got over 75 degrees and no throttling was to be seen.And that was with cores set to run at about 4 Ghz which they did all the time with no throttling.

Starting Prime 95 though in Small FFT however was a totally different story,CPU temps spiked instantly and throttling was seen in seconds.

 

There should be a performance options category when you hit f2 to go into the bios. Then there will say cpu performance, enable it then go to customized settings underneath where its says lv 1, 2 and 3.

 

Thats why i recommended the other guy use OCCT and not prime. Prime sends way to much voltage to your CPU and just cooks the hell out of it.

 

What doesn't add up though is the fact that when running Prime95, there is a huge difference in temps between the cores, about 20 degrees. Exactly the same as my previous AW17 R4. Even if Prime95 isn't the best tool and cooks the CPU, shouldn't it do it all the same on all cores (roughly)?

 

Ok, here are the results with each core at 40, power limit at 100000 and running wPrime 1024m benchmark :



What do you think? To me it looks very good!

The unit is so well build btw. It's amazing!

 

No clue about the core differentials, ive never ran it on a cpu that has them. Idk what happened to prime but nearly every laptop/desktop ive ever run it on since my 2700k has cooked my cpu instantly. I have a overkill watercooling loop in my desktop that has a 4790k and it never goes over 60c no matter what, but the second i turn on prime its in the 90's and throttling. Ive never looked into but i assume intel change the chips or something because ive read people having the same problem with prime. If its cooking your cpu too, i would just stay away from it and use something else.

 

Is this out of the box or repaste?

 

Tech came out, replaced the heat sink and thermal pads. Completely cleaned all old compound off, applied new thermal paste, put it back together and temps are the same if not worse now. Called again, said they will apply the paste of my choice and scheduled service. Got another call and they escalated my ticket to "level 3" and want to exchange my i7-6820hk/gtx1080/qHD model with an i7-7820hk/gtx1070/uhd model. I dont know what to do, I dont want the lower model, but I also dont want a laptop hitting 100 degrees after just a few minutes of gaming.

 

Yup, that's the test to run for CPU thermal throttle testing

 

No, it doesn't send too much voltage, it sends work, which the CPU cooling either passes or throttles.

OCCT won't test adequately, you will find CPU intensive games hit harder, and will throttle the CPU.

Better to find out and test with a easily repeatable test, and tune your fan curve, undervolt, and/or paste with Prime95 small FFT test, takes a couple of minutes to find if your cooling is good enough, or needs improvement.

 

That's right, Prime95 small FFT is the test that will push to the limits of your PC cooling, so it's the one to use to tune the fan curve, undervolt, and/or re-paste for the non-throttling results you are looking for.

Remember to tune your CPU for the same speed on all 4 cores, if it's a tuneable 6820HK or 7820HK.

 

Looks like your PC has all the fixes as intended by Dell. Temps are good with stock paste (or after repaste!). If you use ThrottleStop you can further decrease your temps. Good luck.

 

DeeX, it's out of the box man!

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Start with running 8 threads!!

Are Yooo kidding?

 

Sorry double post. The forum site is crippled. Can't edit any post!!

@Jason Murrell I have said it before... Ask for refund!!

 

Papusan, can you explain why? Doesn't it look good to you?

I'll launch an 8 threads bench today and a 30min occt as well. I'll let you know.

 

Launching 8 threads will simulate a full 100% synthetic load on the CPU simulating heavy rendering operation.

 

Yoo see the Wprime 1024M score?


THEN COMPARE http://hwbot.org/benchmark/wprime_-...Id=processor_4390&cores=4#start=0#interval=20

 

Alienware 17R4 handled by LHz member @Mobius 1 hands hit 24+ hours torture test OCCT + Unigine Heaven maintaining temperature under 64c average on the CPU 6700HQ undervolted with a max of 3~degree variance and 61-62c on the GPU GTX1070.

System is running on 1.0.9 bios and CPU performance mode activated.

















Detailed temperature chart and 24H average of temp with min/max value.

Spoiler

 

Ok, and what should I take from those scores?
That mine ran for 14min and the other guys ran it in 2 to 3min?

How does that mean my unit is defective? Is there something that I should worry about?

I ran this bench with 40x on each core and 100000 power limit set in BIOS only, and apart from the guy who didn't touch his cpu, the others are running at 42x at least if I am correct.

I would really love an explanation

 

Fire up Wprime. Select 8 threads in the advanced settings. FIRE 1024M

 

Sure, will do.

But what about the scores you showed me? It's single thread and on the same cpu they are so much faster.
Is it because my multiplier is at 40x ?

Btw, when I ran this bench, afterwards my fans where constantly blowing air, even while not doing anything.
I disabled cpu performance again, and they became quiet and only running faster when doing something.
I left fan performance disabled as I don't know what that is supposed to do.

 

8 threads in Wprime, is multi threaded test!! 4C 8T

 

Ahhh I think I got it! The scores you showed me are the results of the 8 threads benchmark!

Ok will try it with cores at 40x and then at 43x and see what I get!

Would you mind explaining what the Fan Performance Mode is all about and if I should use it?

 

As the name says... More noise!! Aka the fans run more and stronger

 

And I guess it is safe to assume that it should push each core as much so there shouldn't be any big difference between then, although a few degrees is probably more normal than not but not 20 degrees. Yes, I did put in the same tune for each core in BIOS, not sure why it is different with Dells default profiles, an attempt to hide the problem?

 

As has been mentioned before, it's a good idea to reset reading in HWInfo or what ever one uses to test after the initial burst to get better and more accurate readings. At least that is my experience. Especially if using some kind of dynamic fan mode. And that said as a general note, not that I think this is news to hmscott

 

Is the 1.0.9 bios safe to use now? Heard that it were troubles with it