Toshiba 512 GB NVME Drive Temperature

What is the best and cheapest method for cooling this drive? Mine currently gets to around 82c when benchmarking.

 

I just got my new 17R4 today and I am seeing idle temps of 50+ while my Samsungs were all at 25-27 degrees.

I called Alienware and argued for about an hour and they are sending me a samsung ssd overnight.

From what I gather the Toshibas just seem to run hotter. Unlike the videos that Alienware shows, when I opened my computer, I didn't have a copper sleeve around the SSD. Maybe that would help it stay cooler?

 

I think only the 1tb drives come with heatsinks.

 

Make sure you have the latest firmware for the Toshiba.

http://www.dell.com/support/home/us...roductCode=alienware-17-laptop&driverId=T0X0P

 

Rather ask for replacement(Samsung). The ssd's used is pure overpriced trash SSD overheating - SSD overheating
The heat KILLING the ssd's !! And More of the same ssd overheating I'm sure Dell's new firmware can't fix this mess.

 

I bought Samsung evo 960 500gb for aw17r4, my temperature when playing is 48-52 C
I dont have copper sleeve as in video at dell youtube

do I need to do something or its normal temps?

 

Those are awesome temps. Enjoy!

 

@Papusan more than 2 years with my two 850 evo

 

Mine is idling between 47-53 degrees and it's 75 degrees during a short crystalmark. Looks like I'll be calling Dell tomorrow asking for a replacement.

 

What did you tell them to get them to send you a Samsung?

 

same question!

 

Well I just got off the phone with them. He literally checked nothing via Remote Desktop, just looked at idle temps and mine were between 46-55. He said that it was normal, but then offered to escalate the case and that I'd get a call back within a day.

We'll see how it goes, but I noticed mine started throttling just running a simple crystalmark 1gb test. So if they absolutly refuse to replace the drive, I may end up returning the laptop. No way I'm spending almost $2k on a laptop that has an SSD that could potentially harm other internals cuz it runs to hot.

 

Why didn't you show him the temps that Crystal produced why he was remotely connected?

 

I told him what temps I had and how I reached them. I even told him to run crystalmark for himself to see. He just kept putting me on hold. He didn't seem to terribly interested or concerned to be honest.

 

Try again. Run 4-5 ATTO Disk Benchmark's run in a row(Atto push your ssd harder). Then show Dell support your worst scores and ssd temp. I expect massive ssd throttling. Use HWiNFO64 for monitoring the results(take a few screenies for Dell support).

 

Done. Got some pretty gnarly throttling and temps up to 79 degrees on the basic benchmark from ATTO. Took screenshots. Gonna wait to hear back until the 24 hours are up, if it I'll call back.

 

The worse the better. I don't remember your ssd brand, but max operating temp for Toshiba is 80C and LiteOn 75C if I remember correct. BTW. What's the Remaining life for your ssd? You can see it in Hwinfo.

 

It's the toshiba drive, it still has 100% remaining, but temps aside, if it's throttling that bad, they should swap it i think.
I've only had the laptop for 1 week.

Would increasing the file size stress the SSD more? I only did default settings on ATTO, which I believe is 512MB.

 

Haven't tested the other settings. Try it. Remember the machine should work as expected in ambient temp up to 35 degrees. Hotter ambient means normally higher hardware temp. Higher ssd temp means the ssd will reach over the manufacturers specification for the ssd. Hence Dell can't deny you RMA and replacement ssd.

 

I'll give it another run a bit later and I'll take it off the laptop cooler. I completely forgot that it was sitting on that when I ran the earlier benchmarks. I may even turn off the undervolt, though I doubt it would make much of a difference for the SSD.

Thanks for the tips. So essentially I just need a screenshot with the drive hitting over 80 degrees? I noticed that the CPU/GPU fans kicked in once the SSD hit 79 degrees last night and it helped cool it down a bit. Well, that and the throttling.

 

Yeah, as I said hotter the better. Turn of everything that can lower the temp!! And run Dell's advertised max Cpu OC profile. No undervoltage.

 

I'm getting absolutely nowhere with these guys. Just spent another hour on the phone with them only to have them tell me they have to call me back once L3 responds to my ticket from Friday. He also said that even if they did clear the swap, I wouldn't be able to swap it for a different drive.

At this point I'll take any advise as what else to tell them once they call me back. This tech actually ran the benchmark and saw the throttling at least.

 

Oh'well, Then you have to do the same job all over again with next ssd as well. The best is returning the laptop for refund.

 

I just bought the m.2 heat spreader from Dell for $4.99. Will update when it gets here what the temp difference is.

 

Do you happen to know the part number by chance?

 

JV98R

 

Thanks! I will give them a call later and see what I can get, although being in Canada I find our parts availability is a lot worse.

 

Where do i see ssd throttling?

 

You should see similar clean graph as in my pict if everything work as intended. If you see the figures walking up and down in the ssd test... This means Throttling. Just as all processors will throttle down clock speed if they reach throttle temperature, but clock up again when processor is cold enough. ssd's work exactly as processors. High Temp will kill the speed. Would you let your processor run right below throttling temp or fully throttling 24/7/365 ?

 

Cheers, very helpful!

 

I received the following statement:

"Furthermore, the SSD drives are solid state drives and do not have any possible moving part in it, therefore the system cannot throttle itself and can only work within its designed specifications."

Not sure what to say...

 

@Papusan You are right, especially in humid countries, SSD tends to slow down when copying heavy files or having heavy writes, i had my SSD reach upto 80C where you see throttling, its annoying, specially when you are encoding or installing games, mine was a low end PM951 which came with the system, Used Thermal pads on both sides, problem solved..

 

Maybe ask the tech support team why SSD manufacturers create - use own software for their ssd's like " Dynamic Thermal Guard Protection". All SSD manufacturers publishes designed specifications for their procucts. Aka data sheet who specifies maximum recommended Operating temperature for their SSD models.

Some have ssd with up to 84C degrees, but with idle load. This in systems who is used in normal ambient temperatures. Almost all ssd's will start throttle a way lower than 80C. Below the Samsung's thermal management chart for their NVMe ssd's. See the performance decrease with increased temp.

 

He's from the escalation team, very rude guy, told him otherwise and shown him my graph, yours as reference and told him to ask any technician. I will swap it with the 512 sk hynix from my other replacement laptop. Heard anything wrong of those?

 

Why not skip the Trash? Pict is from the review I posted in *Official* nVidia GTX 10xx Series notebook discussion thread Why the big want-love for low end?

 

Definitely not love, you have no idea ...5 months of escalations due to different faults. The sk will be fine, rather that then having a crazy hot Toshiba (should see the throttling..) or paying for a really good one. In the end, with all the partial refunds, free upgrades and extras thrown in i paid 1000 pounds (1300usd) less than the advertised price. I'll just swap and it will work fine. Thanks for your help btw.

 

Well, they finally cleared my SSD replacement, though another Toshiba drive. They were gonna replace the heat sink and fans well, but the tech suggested that I'd send it in and get the motherboard replaced as well. I was still within my return window, so I chose to simply return the entire laptop. I'm not gonna send in and repair a brand new laptop and be without it, that's just silly.

Gonna order a 15 with 7820HK and 1070 instead with the smallest SSD and least amount of RAM and upgrade those 2 myself. More power for less money than the 13" OLED and I usually use an external monitor anyway.