USB ISSUE with Alienware 17 R2

Hi

i have a problem with my alienware 17 r2 with the usb if i connect anything to it immediately blue screen .

Anyone know how to fix that !


Thx

 

I'd install the latest USB driver, make sure you are using the latest BIOS. If latest USB driver doesn't work, roll it back or try a few older ones and see if it fixes anything?

Hopefully the USB port controller isn't broken on it.

Call AW support if you can't fix it & get a mobo or system replacement. Don't send it in for repair-ask for an onsite technician if you have that coverage.

Not much more you can do.

 

Hi

Thanks so much i did try a lot of thing to get fix nothing is working so fare still blue screen

so i guess its broken but why sometime its working and sometime it will show blue screen

well i'm not in USA now and i don't think i will be back soon so what should i do !

thx

 

It's not uncommon that these machines have USB issues.. My brand new 17R3 was not reading data at all from the top left USB port, but when I plugged in a Bluetooth mouse dongle that worked fine. Nothing I tried could make it read data (in that one port), others worked fine. Finally I had the machine replaced with another brand new 17R3 due to that issue and a few other issues as well- the new replacement is perfect now. Zero issues with it.

If you tried all the above and nothing worked, try wiping your drive clean, then doing a fresh OS install. Finish all updates and make sure you are using all the latest drivers.

If that fails it's obvious you need either a new motherboard or a laptop replacement.

When a USB controller goes, it's very tricky... Most times it doesn't work, but sometimes very rarely it works. Hope you get it all sorted out.