let's make a protest!! we deserve the new Command center

this is just unacceptable. I have been a faithful follower and we where years asking for an app to control the speed of the fans at least and they spit on us with no compatibility for "old" models.
I say nothing with the bad cooling on my M14X r1 and R2. I say nothing with the ****ty throttling on my 15 r1 with haswell processor, the burned DC jack problem. but this is different because they can do it
help me to force frank azor to make his job and lets write on facebook pages and twitter
#wedeserveupdatestoo



https://www.facebook.com/AlienwareLatinoamerica/
https://twitter.com/Alienware?lang=es
https://twitter.com/AzorFrank?lang=us
https://www.facebook.com/frank.azor
@Vasudev @VICKYGAMEBOY

 

Make a statement with your wallet and don’t buy any more Alienwares

 

that is why i am so upset. i have been buying alienware making an insane effort, paying insane Taxes and import taxes to have alienware machines here in Colombia.
my last purchase was a monitor (AW 25" 240hz ) i had to pay the DOUBLE of the price to have that monitor here, and that is how they paid to US, giving a S***it about us
@Alienware-L_Porras

 

@Alienware-K_Castro @Alienware-L_Porras @Alienware-Rodrigo how do you explain that my DC jack cable EXPLODE !!!!! burn and melted my back PANEL ???? and i am not the only one
https://www.alienwarearena.com/ucf/...cable-sudden-screen-dimming-and-low-fps-issue
http://forum.notebookreview.com/threads/alienware-17r2-dc-connector-problem.799293/
http://forum.notebookreview.com/threads/17r3-dc-in-cable-temperature.792607/
etc etc etc

 

Bad quality machines. My Alienware 18 exploded at the DC jack. I am selling my Alienware 15 R3 as soon as it comes back from service

 

Seems like anything after Q1 2014 is fancy flawed products.

 

Alienware went downhill with the Alienware 17/18 and really hit the dirt with the 17R2/15R1 and has never recovered.

 

I don't see why we can't have the new fan controls and lighting. Its already been proven that the smoother transitions for lighting can be reproduced by by tweaking the settings yourself and there's no reason why we can't control the fans. You can half ass it fan profiles with speedfan or adjust with hwinfo64.

 

Then need an excuse to milk more money out of you. They literally wouldn't give anybody older than the Alienware 18 a 64 bit plugin to use in itunes/winamp with AlienFx because they were "too old".

 

It's the same with apple, clevo and ASUS buyers, as long you keep spending money, they won't care. It's exacly as Raidriar is saying. It won't change as long they can be lazy and get money from you.

Having a non crap fan control seems to be a luxury people apparently don't deserve.

 

At least they could implement fan control or just create a simple macro/key command in old CCC so you could switch between max / automatic fan speed. But Dell is saved by Hwinfo the last 5/6 years. Why bother if 3rd party tools like Hwinfo could make the job? How difficult? Nope, Alienware is dead!

 

Dell wants to make you buy a new laptop...
For example, I was able to port Alienware Mobile Connect for 17R4(2016).

P.S. Money money money...

 

@Papusan @judal57 @Vasudev Yes i dont need the fancy new framework command center.. but alteast i would be happy if they include fan profiles mode on current alienware command center.. that would help.. i just went for another case against dell india.. they told me at start they will offer new replacement.. now they are rejecting. they are saying i bought the system from abroad.. now the new Goverment GST taxes apply.. so we cannot give u replacemnt.. kinda BS.. i bot the system from india.. so i wrote a mail.. until i get a proper system ill keep asking for parts replacement.. they agreed to that atleast.. lets see.. im not gonna leave. even after 2 years of purchase..

 

Its a new controller chip, the functionality is simply not possible on the older models. Thats just how it is.

 

And yet HWInfo has been able to control fans since M17x R1. Amazing

 

Here is the answer we got from the AW engineers.


My old thread... They push bloat but not what people want!!
Why launches Dell bloatware in Alien such as Dell Support Assist Agent Version and Dell data vault ?

Yeah, forget the new fancy tool for light settings. But how difficult is it to write a code to make a working fan control when the author of Hwinfo manage this? He don't even have all the resources Dell have. EC is wide open for it. Under one week with one of their software developers and Dell could just push it out for every old model on their download support page (for each model who haven't the new CCC). Not even needed to put it in their "old" CCC software. Just create it as a simple small tool.

 

But with HWinfo there seems to be an issue that the fan control starts to fail after some time and thus the fans dont even kick in and the PC overheats. The EC tha tthey use might not just be suitable for this so they use the baked in profile. They could add a second curve though isntead of the "performance fan mode" where they are just go 100% all the time.

But my bes guess is that the controlle rthey use isnt working well with software based curves.

 

Maybe a problem on the BGA models. But as I said... Make it simple at least. A tool with Max speed/automatic fan profile... The problem is you cant rely on the fan profile in firmware if you overclock your hardware. I can't run my oc'd i7-4930Mx the way I want without use of Hwinfo fan control. And it was Dell who put in an unlocked Extreme processors in their AW laptops. Not me. Why not put in a fan profile who can cool it? One word for this... Stupidity on high level! Of course they could make it. But it cost $$$

 

@Papusan @Vasudev @VICKYGAMEBOY lets find that video to hear his excuses

 

I ain't buying AW anymore but switching to Clevo's or making my own LGA with Threadripper 2 and Ryzen/Intel. Simply disappointed with them. You pay them twice and they leave us for dead.
I am getting buggy light display while charging on Alien Head logo. It worked fine on RS2 and on RS4 its buggy. Its cycles to all colors when I chose Red color on AC and green on battery!
@judal57 Let's see if we can hack the AW CC by extracting it onto existing Install folder and replace each and every file with Qt interface. Otherwise we might be forced to make a new GUI using existing dll and library imports.

 

Well at least they responded. Plus, I kind of can understand why they didn't do an update for every Alienware owner. The time required to support Legacy stuff, is just not feasible sometimes.
I would rather have them dump resources into cooling or R&D, not legacy support.

 

They state exactly what I said, new controller chip, the software cant work with the old controller chip. Which they used for pretty much 10 years by the way.

 

Yeah I only tested it with the AW15R1 and R2 but in that case HWinfo sometimes just dropped and the fans stopped working all together. No notification nothing. No clue why exactly. I only know other users had the same problems.

 

Doesn't explain why they couldn't give us 64 bit plugins to use with Itunes/Winamp and AlienFX then, does it? Literally the same chip for 10 years and yet halfway through they decide to go 64 bit? It's called being lazy or planned obsolescence.

 

Gmm would it really matter if they got 64bit for that? I only use the command center to set my lights by the way. So i might miss something.

 

Wait... people actually want Dell's junkware?

Alien FX has, and will only be good for one thing; controlling lights.

It would be awesome if AW released fan profile software; but this one is bundled with absolute Spyware + Adware "gaming software experience". Makes it an absolute instant Uninstall in my book.

 

The equivalent of the bundled Clevo fan control utility is all we asked for years and they haven’t delivered until now, kinda rubs people the wrong way

 

if there would be an option to control: Fans/Voltages/Memory timings/OC Profiles then it would not be called bloat but the "heart" of the machine. TBH AW has already ditched their old models, and will continue to **** up. AIDA64 chokes at 81 C already, and people are happy with those results @4.3ghz (without the gpu actively working). i would not and be mad as F*ck there is no thermal headroom left.

if i have the time i would like to look in the AW Command center functionality and code something that CAN control the fans/lights. the developer of HWinfo proved already that the EC can be read and manipulated, hence the fan control. Now we need someone who understands the code AW used in their ****ty products to reverse-engineer the code and create a new app. if there are people with some coding knowledge hit me up

 

If it can hold stock clocks Of course it can run cooler with clocks below stock. This is quite natural.

This. Make it simple. Max 1-3 days work of Dell's engieeners for all older AW models.

Btw. Some of you who have found the YouTube video Azor talked about?

 

It was in this video

 

@judal57 I was able to install AW CC 2.0 but it is installed but some elements are blocked by a process which hangs the program at Removing old installation/apps. I did close windows installer and found AW CC is actually a hybrid UWP-Win32 app with 60-75% UWP kits and remaining are Win32 or classic desktop app.

 

see this @judal57 most tools at the backend is XTU. You can see the screenie here:

AFX wasn't working. Putting aside faster app launch and good simplistic UI. Let me see if I get something working.

 

Sadly brother it won't hold it's clocks, and clocks back to 3.9 4 ghz ish at some points.

 

if the code could be extracted, the same setup installer could be reconfigured, to exlcude the programs that let the program hang. if it hangs does it get an exception error ? does it log something. would be interested to look in to it, especially if it's a uwp app.

 

I did check temp files and usual dell locations. After closing the ECLsetup.exe it said Installation was complete. As you can see in screenie above, I got it installed on 15 r2.

 

so basically AW is screwing us over ? if the R2 can run it, all the legacy AW command center's could be updated to the new AW command center (as long as the host pc runs W10) can you click on tabs or anything, and if you do get an error try to find the logs. if the UI works, it's the backend that should be reconfigured. That way the new parts could be replaced for the old parts (like fan control or voltage control based on how HWinfo does it's job) and light control by creating some kinda way to control the lights like winamp, or other 3rd party Alienfx plugins do.

 

FX and Macro are grayed out basically due to IO board difference. Other features do work and app launch speed is frigging fast.
I suppose we can churn out some 3rd party UI using VS UWP or Classic Win32 with modern look and feel keeping legacy code all the way back to AW m17x,18x, 17,18, 15/15 r2 and beyond. Even the backend is heavily modded with UWP driver kits and app kits with no legacy code at all. Its simply made for new BGA/LGA AWs. If you want the exact location here it is: "C:\Program Files\WindowsApps" and "C:\Program Files\Alienware\"
It will take some time though unless there are programers willing to spend time to make custom skin.

 

But if FX doesnt work, macro doesnt work, fancontrol wouldnt work probably as well it is nothing more than a game launcher....

 

alright, so basically if we know the FXcontroller HardWareId and HardWareLocation we could reconfigure the new Command Center to talk to the old FXcontroller. i'm in possession of VS so i could debug the code and see what it gives me. Altough i'm a c#/.net developer, UWP seems simple, but sophisticated in the right hands. alone i haven't touched a UWP project yet, but considering how AW it's engineers "Engineer" stuff, i wouldn't be surpised if a scriptkid could mess around in their software. i'm going to see if i can install it and see what it does.

 

Good maybe I can learn more about coding after all!
SDK are present in AW CC install folder. So, making a new GUI inside the Current AWCC folder seems like a good idea since most libs and dlls are present in the directory for easy access.
I haven't touched UWP apps at all. I should try ML and other stuffs now.