Alienware Orion troubles

Before i purchased the Alienware Orion. It was worth the price but after roughly 2 months of use, the state of the bag looked horrible. The stitching in various places was coming out and there were 2 fairly large rips. It looked so bad to the point i was scared that the compartment which holds my laptop would just rip off while i was walking. I handled the bag with care. I was as gentle with the bag as i was with the laptop it carried. I even kept the sticker that stop the Alienhead from getting any scratches.

So i called customer service and they were happy to replace the bag free of charge. So day 2 of the bag i notice that on the top of the left strap the stitching was coming out a bit. I am seriously shocked at the quality of this bag considering the material used is ballistic nylon.

I don't really feel good about calling customer service to replace the bag... Again. So if the backpacks state gets any worse hopefully i can get a refund.

If it does come down to getting a refund and buying another back can anyone please suggest a good quality backpack. What i loved about the Orion was the Check Point friendly compartment. I travel quite often and going through security is a breeze and the weight distribution was amazing. i carried over 8kgs through school and the bag made it feel i wasn't even carrying that much. That's usually what i look for in a bag.

I was eying the Astro Scout. It may not have the ScanFast feature but i really like the look of the backpack.

 

Funny, I don't have that problem. I bring it to the university everyday with my XPS 17 inside along with some notes and textbook.

 

I personally haven't heard many complaints about the Orion's build quality, but then again most people don't seem to give enough weight to quality when considering backpacks. Most of the many backpacks and bags I've owned over the years have had similar problems to yours, although I don't exactly treat them with care. That said, I can vouch for Jansport and REI; these are the two brands I have never had a problem with.

 

used mine for 4 months and it still looks brand new....

 

Hmmm i still wonder why mine is falling apart. I must have the worst luck. :/

 

your not alone, i did some research for buying a bag for may laptop, there are many people complaining about the quality issue with Orion backpack and how the straps start to rip off the backpack.

didnt get one because i need a bag that lasts the entire life of the laptop, typically 2 years.