Anyone ever do a warranty claim with Booq?

I purchased a Booq Mamba Saddle, 15", black, in March of 2009. It has a small 2 inch seam tear between the strap mount and main flap lining. I went ahead and filled out the defective product claim with booq, however I was hoping for either a repair or a product replacement (doesn't have to be current or brand new, just something relatively equivalent. It says they'll only replace it with the same bag though, and the mamba saddle is discontinued. It's a bit over 2 years into their 5 year warranty policy. However they also have a credit return policy as listed here:

Limited 5-Year Warranty

It's disconcerting to think that I'll get 50% store credit on a bag used for 2 years with 3 more years of warranty on it. I paid 100 for it... I can't get an equivalent bag for 50 bucks.

Has anyone else ever worked with booq on a replacement bag? Did you get an equivalent discontinued model, a new equivalent model, or store credit?

 

When it is discontinued I would think they'd have to offer a 100% refund. That isn't your problem - it's theirs.

Companies also tend to hoard up a little extra stock before discontinuing products just so that they can fulfill warranty claims latter. See what they say.

 

Just to update anyone who cares, Booq is awesome. I knew I paid a bit extra for a reason. After a few back n forth emails of the serial number and picture of the bag on the afternoon of the 23rd, I had a fedex tracking number within 32 hours by the next night. Same model, old stock but brand new, will be here on Wednesday. Extremely helpful. Didn't have to send the old one back. This has been the best (in terms of punctuality) customer service I have ever received for an online purchase. It was even faster than most RMA's.