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    Could anyone help me with my WD Passport?

    Discussion in 'Accessories' started by The Biles, Feb 25, 2008.

  1. The Biles

    The Biles Notebook Evangelist

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    WD Passport 2.5'' 80GB. I've only had it for a couple weeks, but when I plug it in to either of my desktops I receive an error saying it cannot be recognized. When checking the status it says no driver is installed. Nothing else is working to allow me to view it. Can anyone assist me?
     
    The Biles, Feb 25, 2008
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  2. hehe299792458

    hehe299792458 Notebook Deity

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    is it receiving enough power? can you see it under device manager? what about computer management?
     
    hehe299792458, Feb 25, 2008
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  3. scooberdoober

    scooberdoober Penguins FTW!

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    So did it ever work, was it working initially?
     
    scooberdoober, Feb 25, 2008
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  4. The Biles

    The Biles Notebook Evangelist

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    It worked fine for a week. I never dropped it or anything. When I plug it in it comes up as Unknown Device in Device Manager, but does not appear in My Computer.
     
    The Biles, Feb 26, 2008
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  5. scooberdoober

    scooberdoober Penguins FTW!

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    That doesn't sound good at all. Do you have irreplaceable data on it? If you do, try to find a drive repair utility, and try it out. If not, the best thing to do is try to reformat it.

    Is it still under warranty?
     
    scooberdoober, Feb 26, 2008
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  6. The Biles

    The Biles Notebook Evangelist

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    Yes, it has a 5 year warranty with WD. I can use the WD Diagnostic software because my computer doesn't recognize the drive. I guess I will have to exchange it with the warranty.
     
    The Biles, Feb 26, 2008
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  7. Meemat

    Meemat Notebook Evangelist

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    Make sure you're plugging it into a USB port that has enough power going to your device because I had a similar issue with my MyBook and it simply wasn't receiving enough power (i used the wrong adapter lol).
     
    Meemat, Feb 26, 2008
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  8. scooberdoober

    scooberdoober Penguins FTW!

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    Good advice Meemat, I've experienced that as well.
     
    scooberdoober, Feb 26, 2008
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  9. hef

    hef Notebook Enthusiast

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    i have a WD external USB-powered HD and read stories about the standard USB cables not supplying enough power so i bought a USB cable that takes power from two USB ports for when i use the hd on my laptop. works like a dream! mine was £0.01 from ebay (plus £3 P&P from hong kong). I think it's called a y-cable.
     
    hef, Mar 1, 2008
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  10. scooberdoober

    scooberdoober Penguins FTW!

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    Good point, by external USB drive came with two USB connections standard, and it won't work right without both of them plugged in. This could very well be an issue with the Passport.
     
    scooberdoober, Mar 2, 2008
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  11. HeavyG

    HeavyG Notebook Enthusiast

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    I just bought one and had a similar issue. My issue was resolved when I used the supplied (short) usb cable and plugged it directly into a USB slot and not into any type of hub, etc. Apparently the total distance from usb slot to HDD needs to be less than 22 inches to provide sufficient power for the drive.
     
    HeavyG, Mar 2, 2008
    #11