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    Logitech warranty replacement (G9x)

    Discussion in 'Accessories' started by Jarhead, Jul 20, 2012.

  1. Jarhead

    Jarhead 恋の♡アカサタナ

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    Quick question:

    I contacted Logitech Support about my mouse's wiring starting to come apart (there were a few places where the USB cable came out of the woven braid and looped tightly), and a week after contacting them, the UPS truck came by to drop off the replacement G9x that Logitech sent me.

    Now, my question is: am I suppose to return my old G9x, or do I get to keep it or something? The support agent wasn't clear on this.
     
    Jarhead, Jul 20, 2012
    #1
  2. Star Forge

    Star Forge Quaggan's Creed Redux!

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    As of last year, Logitech would just send you a replacement mouse and the old one you are allowed to keep. However they recently changed their RMA so you are to return your old mouse FIRST before they ship out a new one. You should call them to be clear because I had to return my old G700 first before I could get a new one after they changed their policies.
     
    Star Forge, Jul 20, 2012
    #2
  3. Jarhead

    Jarhead 恋の♡アカサタナ

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    From the emails I received from Logitech, I think I'm allowed to keep it. From the last email sent before shipping:

    And the last email I received was for them to inform me that the new mouse has shipped:
     
    Jarhead, Jul 20, 2012
    #3
  4. ralchevd

    ralchevd Notebook Consultant

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    A friend of mine had problems with his Logitech mouse in Bulgaria - they gave him another one without taking the old one.
     
    ralchevd, Jul 21, 2012
    #4
  5. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    I've had Logitech replace mice without having to send back the old one. I'd say as long as you received the replacement, and there's no pre-paid label inside the box, you're good to keep the broken one.
     
    saturnotaku, Jul 21, 2012
    #5
  6. baii

    baii Sone

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    Yup, now I have a working mouse and half working mouse (only moves on fabric/cloth/mouse pad not anything else)
     
    baii, Jul 21, 2012
    #6
  7. TearTaker

    TearTaker Notebook Evangelist

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    Yeah, no worries. I just had my 2 year old G700 replaced. Sent me a new one that arrived in 3 days and they didn't ask for the old one. This is why I will always buy logitech. Their customer service is amazing.
     
    TearTaker, Jul 21, 2012
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  8. __-_-_-__

    __-_-_-__ God

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    I had many problems with logitech devices. sometimes they would ask me to ship item to them and ofc I wouldn't do it because I would have to pay for that. I mean, I get a defective product and I still have to pay?!
    I complained all the times and they shipped me back a new one with a letter asking me to ship back the old item. I never did that obviously.
     
    __-_-_-__, Jul 21, 2012
    #8
  9. E.D.U.

    E.D.U. Notebook Deity

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    Had a new Anywhere MX mailed to me under warranty a couple months back. Got to keep the old one. So you're good.
     
    E.D.U., Jul 21, 2012
    #9