My new display just broke :(

I just bought a 29" Dell Ultrasharp u2913wm, was the cheapest ultrawide I could find in Finland. It still cost 405€, but everything is expensive here. Well it lasted 6 days. It just turned off, won't turn back on. The lights in the bottom right corner light up but the screen remains black.

I had just gotten all the stuff to finally try deliding my 6700k for my p775dm3. But now I don't feel like doing it, the laptop breaking as well in one day would be a bit too much.

 

Are you sure it didn't just switch inputs by chance? Or maybe the input cord isn't seated good?

 

I'm pretty sure, normally it should say no input if the cable isn't connected properly but nothing happens at all. The screen just stays completely black.

 

warranties exist for a reason
and eu consumer protection law is pretty good, you should be able to leverage that

 

Test another device that can output HDMI. And test using a different HDMI cable.

It is far more likely that the monitor isn't on the right input, or that your laptop isn't going into external monitor mode properly. Or the HDMI cable is bad.

We don't have enough information to diagnose if the monitor is bad, if you have only used your laptop output and one HDMI cable.

 

I used a display port to display port mini to connect it to the laptop. The screen on the display doesn't do anything at all, it's pitch black with no activity what so ever. (well the power button led lights up, thats about it) That's not normal in a display that isn't broken as far as I know. That's not how it behaved just after unboxing it which actually was just 4 days ago (rememered wrong earlier), so I only actually used it for less than 4 full days before it broke. When I first got it it displayed a no "No Display port connected" or something similar if the cable wasn't connected. Now it displays nothing. It's as dead as a brick.

I'm not even sure I want a replacement, what's to say the next one won't break as well. I have a display that is like probably 8-10 years old that works fine. I've never had anything break this quickly. How can a display just die like that, I had barely even used it. I'm glad it wasn't one of the 1300€ displays at least.

The only activity there is when you turn it "on" (if you can call it that) is that the led lights above the controls light up for a second.

 

My Del S2716DG does nothing if I am on thr wrong input, nothing except the white on light. No error, no input missing messages at all. BUT on mine if I am on the wrong input I can still push the buttons and get a menu, I am assuming that does not happen so it may very well be a bad display.

To be fair, electronics nowadays do not last as long as the sturdier older tech, and usually from my experience they either die very quickly (like your case) or last a longer time. It's the reason I don't like to buy extended warranties on electronics.

 

Such a new display should be replaced at once instead of repair.

If you bought it from normal reseller, I would say it is easier and faster to call Dell support directly and let them take care of the warranty. Resellers in general just call Dell too and it only adds extra days before you get the replacement.

Should you run in any problems, pm me. I have some degree of knowledge how things should work

 

Does Dell have a support email address? I can't find anything on the Dell website, stupid thing transfers me to the German support page. I had some basic German over 15 years ago but I barely understand anything on that page. Damn I hate the Dell website. I'm from Finland but I speak next to no Finnish, my Finnish is roughly as terrible as my German. I'm Swedish speaking, however the Swedish dell page transfers you to the German tech support page as well. Gahh!!

The shop just told me to contact Dell but I'm not too keen on calling the Finnish tech support since I don't speak Finnish. Easier to send emails, everyone can read English. Too bad I can't find any Dell support email address. I guess since I'm from Europe every Dell website transfers me to the German one for some strange reason, do they think everyone in Europe speaks German?

EDIT Well I might have stumbled across the right page on the German site, donno I'll see if I get any reply.

 

Well. If you call finnish tech support, I'll bet they all speak english there most even swedish. At least I did, when I did my time in (probably same company that nowadays provides Dell) tech support. Altough my swedish is probably worse than your finnish...

I hate how Dell's website decides for me what I want to see. If I open Dell.se site it automatically transfers to dell.fi content. Ugh.
Best I can do is this: http://www.dell.com/support/home/fi/fi/fibsdt1?~ck=mn Fill in your serial number and follow the instructions.
Or this http://www.dell.com/support/incidents-online/fi/fi/fibsdt1/email/order-support - just send them message "I need tech support in swedish, give me contact number "

 

I don't think anyone replies to support tickets posted on the Dell website, it said I should expect to get a reply within a day. It's been 3 days an no reply. Doubt anyone is ever going to reply.

Oh well I have roughly 3 years till the warranty runs out.

Ok I just checked this page https://www.consumeraffairs.com/computers/dell_svc.html, I suppose it doesn't necessarily say what support is like in EU but if it's anything like these reports I'll be lucky to ever get a response from Dell. Seems like they are a completely awful company. The only comments that are not 1 out of 5 stars seems to be from people who never had to contact dell customer support.

Fear I might have thrown 420€ down the drain buying a Dell product.

 

http://www.dell.com/support/content...stomer-Support/customer-support-phone-numbers

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Does that link work? Content also in spoiler just in case...
Anyways, if they have any customer support spirit left they should either give you a proper phone number or arrange a call back by a qualified person.

 

It does redirect to the German page when I click on that link as well. I guess I'll have to try to phone em eventually if they never respond to that ticket.

Anyway thanks for the help.

 

Send it back? What other advice is there?

 

How did it go? Any replies?

 

Well I was wrong about Dell customer service, at least in my case. I guess I shouldn't believe everything I read on the net. The first ticket I posted on the Dell website somehow got lost, or perhaps it was cause i posted it on the German support page. Reason it kept redirecting me to the German page was because the Display was imported from Germany.

I made a 2nd ticket on the Finnish support page last Wednesday evening (once I finally managed to get it to load the Finnish one), they replied on Friday morning and now this Tuesday I got the new Display. Hadn't there been a weekend in between I probably would have gotten the new display within 3 days of posting the ticket. If I had phoned them I would probably have gotten it within 2 days.

I'm sorry, Dell did good. Well the Display breaking within a week was still bad. Hopefully this one lasts a bit longer. Haven't found any dead pixels on this one either, yet... (probably shouldn't bother to look, they don't exist till you find em) The last one had one in the upper middle of the screen.