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    Prat not such a prat after all

    Discussion in 'Accessories' started by itsthemechanic, Apr 18, 2008.

  1. itsthemechanic

    itsthemechanic Notebook Consultant

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    Dear Mr. S______,

    Thank you for contacting Logitech's Electronic Technical Support.

    I am sorry to learn that the Grip on the Logitech G9 Laser Mouse is peeling off.

    I am glad to inform you that I will be shipping you the new grip free of cost (Subject to availability).

    Please write back to me with your complete postal address including area zip code and telephone number.

    If you have any additional questions regarding your product, please feel free to visit our website at http://www.logitech.com

    Kind Regards,

    Pratima Bhikale
    Logitech Europe SA
    European Customer Support
     
    itsthemechanic, Apr 18, 2008
    #1
  2. Rene S - Zepto

    Rene S - Zepto Company Representative

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    I don't really get the reason for this post?

    EDIT: ahh i get it after seeing the initial post about this.
     
    Rene S - Zepto, Apr 18, 2008
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  3. FloydTheBarber

    FloydTheBarber Notebook Consultant

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    I'm guessing it's a follow up to the 'BEWARE of Logitech G9' thread he started. However, I do not understand why he started another thread :S
     
    FloydTheBarber, Apr 18, 2008
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  4. flipfire

    flipfire Moderately Boss

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    did they actually improve the quality of the grips or is it gonna wear down and get replaced again?
     
    flipfire, Apr 18, 2008
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  5. itsthemechanic

    itsthemechanic Notebook Consultant

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    my guess is the latter.. and sorry for doing another thread ;)
     
    itsthemechanic, Apr 18, 2008
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  6. thelead

    thelead Notebook Enthusiast

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    logitech's customer service kicks ass
     
    thelead, Apr 18, 2008
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  7. booji

    booji Notebook Deity

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    Yeah their customer service is awesome. About a week ago, my mx1000 died on me, and they overnighted (yes overnighted at no additional cost to me) a MX Revolution as a replacement. They even included a pre-paid return label. Now that's great customer service.
     
    booji, Apr 19, 2008
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