Shinza

Has anyone ever heard of a Shinza sleeve being damaged? Ripped? Torn? I'd be very interested in knowing about how durable they are.

I had one for a few days but when I tried to exchange it for a better fitting sleeve they informed me that it was returned in ripped or torn condition. When I sent it out it was perfect and I can't imagine it really getting ripped/torn up in the mail.

Has anyone ever heard of something like this? I had thought it was near indestructable.

 

Maybe they got it mixed with someone else's? They're pretty tough from what I can tell, that's kind of the point.

 

Hey Hey!

I just wanted to update all of those who have inquired about my Shinza Zeroshock sleeve. I had originaly purchased the XL based upon the measurements listed on the website and found that it was HUGE. Way to large for my Acer Ferrari 4005 - which is a very wide notebook.

[As an aside, I have advised a few people to buy locally to avoid the troubles I have encountered in my cross-border dealings and I still recommend that when dealing with Shinza. NCIX.com offers the Sumdex sleeve for a fair price with fair shipping.]

Anyhoo, I decided to exchange the sleeve almost immediately for the L size and contacted Shiza. They gave me an RMA number and I paid about $20 Canadian to ship it back (that hurt my Scrooge-like heart) including the return confirmation. I then waited for my new sleeve. And waited. And waited. And waited. And waited for about three months then decided that there may be something up. I emailed Shiza again, and they did not respond. I tried again and they did not respond. I was busy so I left it for another month then emailed again, this time telling them about my poor naked notebook. They graced me with a response saying that the sleeve had been sent back in ripped/torn condition and was unsalable. I was pretty shocked as I did not even use the sleeve, and I had not received the return confirmation from Shinza, nor did they inform me at any time that the sleeve had arrived there and was damaged. Primarily I was shocked that the indestructable sleeve could have been damaged in transport. They said that they would check with the returns Dept. and get back to me. So I waited another week.

At this point I had spent about $35 USD on the sleeve, $10 USD for shipping to me, and $20 CAD for return shipping, not to mention the four months of waiting. I was pretty T.O.'d as Kip would say. I sent them a return email stating that this could not be true. They did not respond again. This was enough for me and I invoked the mighty powers of VISA purchase protection. I emailed Shinza explaining that if they did not rectify the situation with the proper proof that they had received my package damaged to the point where it was unsalable, or provide the exchange which I had asked for as well as paid for, I would have to begin a formal complaint with VISA. You see I am a poor student and cannot afford to be throwing away hundreds of dollars at a time and even if I had the money to burn I do not think that Shinza should take the liberty of rejecting my return without ever informing me or sending the return confirmation. At this point they responded to my email saying that the package had been damaged by the courier and they apologised for the long delays in our correspondance and offered to help in any way I requested.

So the moral of the story is:
1. I did end up getting my exchanged sleeve (has not arrived yet).
2. I originally purchased the sleeve online in early August.
3. It was expensive (both the sleeve and shipping).
4. Shinza did eventually come through for me and provide a generous exchange despite the sleeve being damaged in transit.
5. I am now concerned that the sleeve is not really durable.

There it is, for all who have been asking - the story of the Shinza Zershock that is in my signature. All said, I am pretty neutral on Shinza. While they did eventually help, I wish they had updated me on the status of my exchange and completed the confirmation of receipt. I also consider it proper etiquette to respond to customer emails if you do not have a contact phone number. I decided to pay a lot more for the Shinza because I liked the look and the alleged quality. I hope that my sleeve withstands the rigors of my daily life better than it can withstand being mailed in a box.

Informed decisions are the best kind.

 

Let's see no response to emailing? I see they decided to take action only by a THREAT of losing money. LOL...I am absolutely SHOCKED!

Like I said before, you have to try to raise hell to get them to get off their lazy bums.

More proof of Shinza showing no respect and care to their customers. I wouldn't be surprised if I found out that a bunch of monkeys were actually operating that business. Their service is laughable...not even a toll free number to reach them.

 

I can only assume that they are a really small company. Perhaps only an importer? I really hope the best for the company and don't wish them bad, but since some people were asking I had to share my experience. Like I said, I'm neutral on Shinza and in the end they did exchange the sleeve.

 

Please do give a review of your sleeve despite all the hassles.

So If it is not worth the hassle, history won't repeat itself...

Advertisement can really be very deceiving...

I am also looking for a good laptop sleeve for a 17 inch.
http://forum.notebookreview.com/showthread.php?t=19828&page=1&pp=10

 

That is absolutely brutal service from Shinza. In my opinion your being way to easy on them. Obviously the sleeve you returned was never ripped in any manner. A sleeve doesn't get ripped just from mailing it. If something fragile is misshandeled in transit it could break, but a notebook sleeve, get real Shinza. Most likely they just aren't organized enough to track thier returnes properly, as evidenced by thier lack of response to your emails, so rather than actually solve this problem they just tell customers wanting to return stuff that its dammaged and cannot be returned. I've worked for companies like this and its inexcusable. A curse on you Shinza and others like you that make cross boarder internet shopping the hellish experience it can be for us gullible suckers trying to protect our notebooks from all the falling 100 gram balls. I hope it rains 200 gram balls all over Shinza headquarters, what will your do then Shinza? When all your protective efforts have been focused on 100 gram balls, Buhahahahahah.

 

red chief...the sleeve itself is a pretty good product. Fits snug and it seems to provide a very safe covering. Safe but light. If you're planning to get a Zeroshock sleeve, you should really take a good look at the measurements because these sleeves are HUGE. I got the Zeroshock (Large) 15" because I heard that the XL was gigantic and I'm glad cuz the Large sleeve is huge too. Width wise, my z70va fits perfectly but it height wise, it has some room--but no big deal. NOTE:if your measurements are a little off...the material is tough but it stretches too and forms around the notebook. (probably give or take .002mm)
Zeroshock sleeves are, IMHO, excellent sleeves and great for carrying in your backpack. It really provides that extra covering to put your mind at ease that it's not rattling in there. But make sure you look at the measurements and get the right one if your thinkin of getting it.
You'll have to figure it out yourself cuz there's no point in emailing Shinza--they won't respond.
So PRODUCT wise:excellent
and obviously, SERVICE: you might get jacked...depends on whether you want to gamble.
If you want more in depth reviews, just type in Shinza Zeroshock in the search engine for NBR and other notebook forums. There are TONS of reviews (w/ pictures too). There is nothing I've said or could say that hasn't been said already.

G'luck! Hope this helps.

 

Could the modus operandi of "tell customers wanting to return stuff that its damaged" also applicable to laptops being returned for defects...

Please do post about it...
We are discussing about returning defective laptops in this thread
http://forum.notebookreview.com/showthread.php?t=30641

Perhaps, there are similar modus operandi existing in laptop selling...

Especially boutique laptops worth $3000 or $4000...
Would it be easy to say, the warranty does not cover it...

Makes me think...

 

Now it is nearing the end of January and my precious sleeve has a rip between the foam and the piping that goes around the edges of the sleeve. All I do with it is put it in my crumpler messenger bag. What a total rip-off. I am now looking for a replacement.

 

I did end up getting the right sleeve. Unfortunately it ripped within 2 months! I can't recommend Shinza to anyone because there's a high chance that you're money's going down the drain. I hear that Sumdex is great (very much the same style as Shinza, but much better quality and durability) and Waterfield always gets great reviews. I hope this helps others avoid my mistake.

Good Luck!!!!!!!

 

Wow what a long term update. This is over a year old.

I was put off by their website a little bit. No doubt polyurethane is superior to just neoprene, but their page reminds me of as-seen-on-tv products. They even use the same style graphics and fonts:



I've also read a story of staining(?!), and your's didn't last two months. There's something to be said for craftsmanship > materials technology. Probably a reason you can't find negative reviews of bihn, waterfield, and trager- quality, made in USA products. They probably don't fall apart so quickly.

I think I'm going with the brain cell. Thanks for the heads up on your experience with shinza.

 

I used a Shinza Zeroshock on my Asus m6bne and the only issue I had was after 2 years the stitching in one corner has started comming loose. It is still in 1 piece but not sure how much longer.

The foam has retained its shape and "foaminess" for lack of a better word. My asus had a few places in the bottom with hard plastic stability which have permanently indented the matching location on the case.

Sucks to hear about thier shoddy CR, ive tried a few different cases and this one was the best so i'll have to make sure it fits the first time and hope it isnt defective.