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    Wireless mouse keeps disconnecting

    Discussion in 'Accessories' started by sasuke256, May 12, 2014.

  1. sasuke256

    sasuke256 Notebook Deity

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    Hi everyone,
    I just bought a logitech m185 mouse, it worked perfectly for 2 hours and then started to drop signal out. The pointer starts lagging and then the mouse doesnt respond completely, even if I remove the battery and replace it, changed USB's, updated drivers, put brand new AA battery made in germany.. I dont know what else to do.. I was about to present a powerpoint slideshow with it and it refuses to work correctly for more than 20 min now :(
     
    sasuke256, May 12, 2014
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  2. alexhawker

    alexhawker Spent Gladiator

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    I've received a DOA receiver with a Logitech mouse before, so it's possible yours just failed.

    I was able to call Logitech and have them mail me a replacement.


    Sent from my iPad using Tapatalk
     
    alexhawker, May 12, 2014
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  3. sasuke256

    sasuke256 Notebook Deity

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    Well, thanks for the answer, but the RMA service is most likely gonna tell me to show them the problem, I doubt it will happen in the right time and they will simply tell me to go home..
    I hate my country !
     
    sasuke256, May 13, 2014
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  4. alexhawker

    alexhawker Spent Gladiator

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    So it's not 100% dead, but unable to maintain the connection?

    I got the impression that it had completely stopped working when you said "the mouse doesnt respond completely, even if I remove the battery and replace it, changed USB's, updated drivers, put brand new AA battery made in germany.."

    I did not have to demonstrate anything to the person I spoke to on the phone (or mail anything in). I provided a proof of purchase (Amazon receipt), but that might have been it.

    I did have to create an account on their support website (which doesn't support Chrome at all, by the way) in order to initiate the RMA.
     
    alexhawker, May 13, 2014
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