Acer 1810T screen is locking up...!

It took them that long to fix it?

I sent mine in shortly after you sent yours in. Told them my problem and also asked them to remove a sliver of something that was behind the webcam lens. I got the computer back about two weeks later and guess what - the computer still had problems (all they did was replace the hard drive), and they didn't even remove the sliver from the lens.

Called them up, they said to send it in again and that they'd make sure it got properly fixed. This time I also left a long note with the computer explaining exactly what's wrong, how to attempt to reproduce the problem, etc. That was on December 9th. I called them up yesterday to get an update and they said they're still working on it.

So I bought this computer at the end of October so I'd have it for a trip I'm going on next week, and for another trip mid-January. Looks like it will miss the first trip, and I have a sinking feeling that when I do get the computer back, it still won't be fixed.

Not happy at all.

 

I sent Acer an email about 2 weeks ago asking why the slow response on the repair. They said they were waiting for parts. I wonder if this was caused by the market's heavy demand for the 1810T.

I got the 1810T back yesterday. In the packaging was a letter saying that they replaced the hard drive, main board and LCD display (!). Not much left to replace I suppose... When I booted it up, it did not go through the usual initial Windows setup process. The computer had been set up with a no-password account named "Acer" and had a couple of PDF files on it. It looked like they took a fresh hard drive install and went through the initial account setup process in order to test it all out.

I ran the computer yesterday for about 4 hours and today for about 3 hours with no problems. If it stays fixed, I will stay happy.

 

Glad to hear its working. Mine is arriving today so I'll update my situation once I get to test it. I'd be happy if they replaced my motherboard, memory and battery (they replaced the HD the first time around) so as to be pretty sure they fixed it.

 

They replaced the mainboard and it appears the problem is gone. However, they *still* didn't remove the sliver of paper or whatever it is behind the webcam lens. Not a big deal since it doesn't interfere with the webcam, but I'm very unimpressed with their tech support.

 

The computer continues to work fine with 2-4 hours of use each day. However I have run into a different problem, though it is not a showstopper.

With the original computer, I had successfully used this Samsung external DVD drive/burner with no issues. It does not have an external power supply, it's USB cable plugs into 2 USB ports in order to draw enough power.

After getting the repaired computer back (which has a new main board), this DVD drive will read but will not burn without errors. This happens no matter which discs or software I use, and yes I have the computer plugged in to AC power when trying to burn discs. I can't make the Acer recovery DVDs because they either won't burn at all or they fail the validation step. Reading data discs and watching DVD movies works fine.

I wondered if it was some weird driver issue but Googling didn't yield anything on that. But, I found some commentary that said such DVD drives pull a little more current than allowed by the USB 2.0 spec, and that's why they will work fine on some computers but choke with others. My suspicion is that the old main board I had was just barely able to supply the needed current, and the new main board is coming up a little shy of that.

I can still return the Samsung drive to Amazon, and I'll shop for an externally powered DVD drive. Any suggestions?

 

Try using a powered usb hub.

 

I tried this today. The first 2 discs burned & verified OK, but then the Acer recovery program locked up while verifying the 3rd disc. Sigh... good thing I've got Acronis backup images.

 

Hmmm interesting i have this 1810tz for a week now and after my upgrade to 2x2gb of ram I also have sometimes freezings in windows. But the BSOD's where more common like every half a hour it restarted and in a hour time it also freezed.

I tested all of my memory modules on the first slot were Acer put their module in and they had not any faults on them.

So I tried to put them on the 2nd open slot and they were all failing memory testing. Freezing and BSOD's from the moment i power on the notebook with one module, luckily my windows booted good several times to do the test and showed me like 3% and already 27 errors on the ram, the other one was like 1% and 11 errors

So my suggestion is open up the Acer and try switching your rams and do some ram testing cause your problem sounds familiar. I will try to get a new Acer from the retailer it was only a week ago i had this is a gift, needed it for college so repairing is no option.

 

Just an update for the record. The 1810T has been working just fine day in and day out after being gutted & rebuilt by Acer. The built in DVD burning software (can't remember the name; Roxio? dunno) works fine too with the Samsung DVD drive, so maybe the problem with making the factory restore DVDs was with Acer's software.

 

I've had my 1810T for about 60 days, and this problem just started occurring. I had been running x64 Windows 7 Ultimate. Prior to last week, I've had zero problems with it. All the symptoms match what you guys have already been saying, screen locks up on a random color and that's it.


I've contacted Acer about a replacement and they're trying to have me run through the same BS, use the erecovery to restore to defaults blah blah. Which does nothing. Problem is, I'm a business traveler and I cannot afford to be without my computer for a month while they fix this.

In the mean time I might just order one of the Asus 1201N's and once this POS Acer gets fixed, put it on ebay and be rid of it. So far I've had 2 Acer Timeline machines, the 1810T and the 3810TZ. The 3810TZ had a hard drive failure a week after I received it, and now the 1810T has failed after 2 months. This is pretty pathetic product for what I thought to be a reputable company.