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    AW M14x R2 - DISPLAY STAIN "CLOUD" (HARDWARE DAMAGE) - ADVICE/HELP?

    Discussion in 'Alienware 14 and M14x' started by Testerbongo, Jul 3, 2013.

  1. Testerbongo

    Testerbongo Newbie

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    Hey guys,

    I really need your help today, it's urgent. I transported my Alienware laptop via my bag like always

    and suddenly after I wanted to start my device, I noticed a cloud-like display stain, right in the middle of the monitor.

    I have some pictures here, so that you can get an impression of it. I really, really hope that you can help me

    because this laptop is just awesome and still "young" (less than a half year old). I would really appreciate any

    kind of help, besides sending the device directly to DELL by using my warranty. So if there's any way to get it right,

    I would be very grateful. Thanks guys, I count on you (meanwhile I'm trying to stay loose).

    IMG_0879[1].jpg IMG_0880[1].jpg
     
    Testerbongo, Jul 3, 2013
    #1
  2. Benchmade 42

    Benchmade 42 Titanium

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    Use Dell's onsite warranty instead of sending it.
     
    Benchmade 42, Jul 3, 2013
    #2
  3. vicky6672

    vicky6672 Notebook Guru

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    Yes I also had the same problem....my screen too had little smudges , So I called up Dell and asked for a replacement. Got a brand new screen within 3 days..
    Best of luck
     
    vicky6672, Jul 3, 2013
    #3
  4. Testerbongo

    Testerbongo Newbie

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    Did they send you a seperate new screen, which you needed to build in or did they simply replace the screen on
    your device with a new one (repair)? Could you maybe send me a link or contact, which I could use, a german one if possible.
    Thanks for the help, if it is that fast then I'm going to try it out.
     
    Testerbongo, Jul 3, 2013
    #4
  5. ejohnson

    ejohnson Is that lemon zest?

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    Grab the to right corner of the screen, gently bend it backwards. This will make that bubble disappear. Its caused by the front cover sticking to the lcd. Usually happens when there is pressure on the backside of the screen when the computer is in a bag.
     
    ejohnson, Jul 4, 2013
    #5
  6. Testerbongo

    Testerbongo Newbie

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    YOU SIR ARE A GENIUS, I LOVE YOU!!!
    THANK YOU, very very much hahhaha
     
    Testerbongo, Jul 4, 2013
    #6
  7. singkuy

    singkuy Notebook Consultant

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    had that twice when i had my laptop in a funny position inside my bag. It disappears after a few mins of use. Quick fixes like ejohnson mentioned are always nice.
     
    singkuy, Jul 4, 2013
    #7
  8. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Great suggestion! +1
     
    Alienware-Luis_Pardo, Jul 5, 2013
    #8