After 3 visits by Dell tech, I am not satisified with the reassembly

So finally after the 3rd visit the Dell rep put the correct screen on my laptop...

as chronicled on this thread : http://forum.notebookreview.com/alienware-m14x/583513-dust-behind-screen.html


So now after finally making sure the screen is free of dust / dead pixels I noticed that the bottom right of my laptop is not fully flushed to it.

http://img215.imageshack.us/img215/122/20110726140516.jpg (right side)

http://img20.imageshack.us/img20/6268/20110726140551.jpg (left side that is better than the right, i.e. more flushed against it)

I tried pushing it against it, but it won't stay closer to the plastic. I also uploaded a video that shows the sound difference when I tap on it. The left side has a deeper more "thunk" sound.

My Video via Megaupload

This is just very upsetting cause how many times will I have to interact with these damn dell reps, and people on the phone. It's just a damn chore for something that costs quite a bit for the specialty brand. I wonder at what point all these extra parts and paying for the technician coming in would outweigh just making me a damn new laptop.

 

I'm sorry but it looks fine.... someone is being a little over picky....... i didn't see the video but the pictures look fine I'm not on my m14x atm but i could live with that.....

i work for a computer company and I hate dealing with such a small minuscule issue that is probably within specification.

 

i'd say you have a right to be pissed off. I'm avoiding dell techs at all cost. mine has been chipped on the left side and the screen has a scratch on it (very annoying).

 

I see what you are talking about. I don't think he put it back entirely right. Maybe a screw is not tight or a clip is in the way or something. (it should probably be flush on both sides - and neither side is fully flush, but the right side is worse).

When you pay $1500 for a machine you kinda want it to fit together well.

 

I'll take another look at the video, but it appears to be fine. None of the units are prefectly flush.

Thanks,
Gabe

 

This is kinda why I went with square trade for my warranty, with Dell it's so random who you get as a tech.

 

Squaresoft? Squaresoft is a game developer I believe.

Thanks,
Gabe

 

Gah Square Trade! thanks lol end of the day at work don't think I'll make it!

 

There's also the issue when the tech came the first time, he couldn't find a spot to put one of the screws in, so he just took it with him. I was alarmed that he didn't even want tell me or anything. I guess I should have said something there

 

LOL! What a bad tech... dude I opened this laptop more than 5 times and never missed a single screw maybe they should hire me

 

ya.... but you need your A+ cert (its pretty jokes) but can be a tad expensive, get your Microsoft Certified Systems Engineer (MCSE) and they may hire you lol.

I hate taking apart laptops but realistically if you are remotely good at taking apart legos, you can properly manage to take this unit apart.

 

Kinda off topic but I actually have my MCSE and I'm A+ cert, after college the only job I could get was at a paint store lol. Now I own my own graphic design business and just fix friends computers but it's still pretty sad lol.

 

So... I decided maybe ill deal with the laptop, but I noticed my new screen has scratches on the red exterior...., and my fan makes noticeable clicks when starting now. Wasn't present before.

 

I've had 4 tech visits and the last one destroyed the machine and it will not even power on. You were lucky in comparison.

 

Ya... My buddy is in the same situation. Kinda sad I am sorta lucky I guess I have my Mac Certified Apple Technician (small market but it works), Ive been meaning to get my A+ cert and MCSE but they are damn expensive and seeing that my buddy has not started his career with those certs ill shy away for a while.