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    Alien m14x standby problem

    Discussion in 'Alienware 14 and M14x' started by hospitalmadness, Oct 10, 2012.

  1. hospitalmadness

    hospitalmadness Notebook Enthusiast

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    when i "close" my pc and then I reopen it, I cant's use the touchpad/mouse nor the keyboard
    what should I do?
    normally everything works perfect
     
    hospitalmadness, Oct 10, 2012
    #1
  2. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    Hi,

    Is it an M14x r1 or r2?

    What BIOS version are you running?

    Did you update the graphics driver?
     
    Alienware-Natalia_J, Oct 10, 2012
    #2
  3. hospitalmadness

    hospitalmadness Notebook Enthusiast

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    m14x r2
    how can i figure out the BIOS version? (just bought it 3 days ago... used to have macs)
    I don't think i updated any graphics driver.. how can I check?
     
    hospitalmadness, Oct 11, 2012
    #3
  4. hospitalmadness

    hospitalmadness Notebook Enthusiast

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    m14x r2
    how can i figure out the BIOS version? (just bought it 3 days ago... used to have macs)
    I don't think i updated any graphics driver.. how can I check?
     
    hospitalmadness, Oct 11, 2012
    #4
  5. digitalmo

    digitalmo Notebook Consultant

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    You can usually see the version listed when your computer first boots. It's during the initial BIOS load, usually in the upper corner somewhere. Or you can explicitly enter the BIOS by hitting a key during this sequence (usually Del or F2) to see the full BIOS options. The version is usually listed in there somewhere obvious.
     
    digitalmo, Oct 11, 2012
    #5
  6. Alienware-Pablo_R

    Alienware-Pablo_R Company Representative

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    If your system doesn't resume from Standby you should definitely try to update the VC driver, either from our support website or Nvidia's.

    If it's the touch pad what stops working, you can follow these troubleshooting steps.

    To check the BIOS version just click the Start button >> type "System Information" in the search bar at the bottom of the menu >> press Enter >> Under System Summary you will see listed your current BIOS version.
     
    Alienware-Pablo_R, Oct 11, 2012
    #6
  7. hospitalmadness

    hospitalmadness Notebook Enthusiast

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    what is the VC driver?
     
    hospitalmadness, Oct 11, 2012
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  8. Mastaa

    Mastaa Notebook Consultant

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    VC stands for VideoCard, in your case the nVidia :)
     
    Mastaa, Oct 11, 2012
    #8