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    Alienware M14xR2 shuts down when battery is plugged in but works without the battery

    Discussion in 'Alienware 14 and M14x' started by clayton_ohanlon, Jun 8, 2014.

  1. clayton_ohanlon

    clayton_ohanlon Newbie

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    Yesterday, when I turned on my Alienware M14x R2, I noticed that down in the battery icon on my taskbar it said Battery plugged in but not charging. My computer was recognizing that the battery was plugged in as well as my AC adapter but it wasn't charging my battery. I shut down my laptop, took out the battery, checked for damage on the battery's connections, and plugged it back into my laptop. When I restarted my computer, it turned on, I got the initial loading screen with the progress bar, and then it came up with a message saying Battery plugged in, Not Charging. It gave me two options: press F1 to continue normally, and press F2 to bring up a menu where I could see the computer's properties. I pressed F1 and my computer immediately shut down. If I remove the battery, however, the computer will turn on and work normally, as long as I have my battery plugged in. I was doing some research online and noticed that I am running BIOS A09 and that the latest BIOS is A13 but unfortunately, I am unable to update it as I can't run my computer with the battery in it. My battery is fully charged and the 5 LED's on the battery itself are lit up. :confused:

    Please, if you have any idea what is happening let me know! Any feedback is appreciated :thumbsup:

    Thanks again!

    Clayton
     
    clayton_ohanlon, Jun 8, 2014
    #1
  2. VaultBoy!

    VaultBoy! Notebook Consultant

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    ere is no

    Hey, its Ben, no way is it the BIOS version, at least I'm pretty sure as there is no reason it would go from working to not working, just doesn't make sense
     
    VaultBoy!, Jun 8, 2014
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  3. clayton_ohanlon

    clayton_ohanlon Newbie

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    What I'm confused about is why would it work without the battery in and the power cord in but it doesn't work with the battery in and the power cord in. It should still work with the power cord in and the battery in, even if the battery doesn't work
     
    clayton_ohanlon, Jun 8, 2014
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  4. VaultBoy!

    VaultBoy! Notebook Consultant

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    Because the cord is still supplying power where the battery would. There's obviously something wrong with the: battery, or motherboard
     
    VaultBoy!, Jun 8, 2014
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  5. marcusvnac

    marcusvnac Notebook Enthusiast

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    Hi Clayton,

    My M14x R2 started with this problem this week... What you did to solve the problem?

    Regards,

    Marcus
     
    marcusvnac, Oct 30, 2014
    #5
  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    It's likely a battery or mobo issue. The best bet is to replace the battery and then replace the mobo if the issue continues.
     
    Alienware-L_Porras, Oct 30, 2014
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