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    Alienware m14x screen getting permanent smudges and dead pixels

    Discussion in 'Alienware 14 and M14x' started by vicky6672, Dec 16, 2011.

  1. vicky6672

    vicky6672 Notebook Guru

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    Its been few months I am using the Alienware m14x laptop and very satisfied with its performance...but recently i noticed that the screen has developed permanent smudges on it.. I was unable to remove or clean those.. Infact the smudges on the screen are dead pixels. I have tow lines of dead pixels on my screen. I guess its because of the keyboard. I guess the keyboard is touching the screen when the lid is closed and because of heat from the keyboard a the smudges appears. Any solution guys...
    The areas of the smudges have damage the screen and i can notice the dead pixels.
     
    vicky6672, Dec 16, 2011
    #1
  2. tassadar898

    tassadar898 Notebook Evangelist

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    can you post some pics? call dell for a replacement asap
     
    tassadar898, Dec 17, 2011
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  3. bigtonyman

    bigtonyman Desktop Powa!!!

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    yea i'd call dell. they might make you buy accidental damage warranty, but then you are covered for pretty much anything that happens to your system :)
     
    bigtonyman, Dec 17, 2011
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  4. CGSDR

    CGSDR Alien Master Race

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    But if the OP's laptop is still less than 1 year old (or he/she bought a 3 year warranty), then his/her laptop will have that accidental warranty include with the 1 year standard (or 3 year) warranty.
     
    CGSDR, Dec 17, 2011
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  5. vicky6672

    vicky6672 Notebook Guru

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    I do hv accidental warranty.. so its bettr if i use the warranty a month before it expires...!!
     
    vicky6672, Dec 17, 2011
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  6. vicky6672

    vicky6672 Notebook Guru

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    correction... it seems the problem is with outermost layer of the screen. it does not show up anything when i take a screenshot.i am confused to exactly what it is.... seems like whitish dirt...like vapour effect
     
    vicky6672, Dec 17, 2011
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  7. bigtonyman

    bigtonyman Desktop Powa!!!

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    sounds like moisture got in there. :eek: I'd see if dell can get that replaced ASAP.
     
    bigtonyman, Dec 17, 2011
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  8. vicky6672

    vicky6672 Notebook Guru

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    Thank U Guys For The Response....i Will Contact Dell And Try To Get It Replaced Under Accidental Warranty...though I Have 8 Months Left But Y To Suffer 8 Months More.... Will Claim Again If Something Happens In Future.....doesn't Mean I Can Claim Once... :)
     
    vicky6672, Dec 17, 2011
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