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    Alienware support woes...

    Discussion in 'Alienware 14 and M14x' started by bluefalcon13, Sep 2, 2013.

  1. Azeroth

    Azeroth Notebook Consultant

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    Hmm, that is a tough one. I agree, I'd reach out to the rep you see on the forum. That's been the problem with Dell Support in my experience - widly varying degrees of actual support. I sometimes get so frustrated its difficult to just hang up right from the start. Especially when you take 5 minutes to explain an issue to someone (who clearly doesn't have any clue what you just said), have them say they'd be happy to help take care of it, then transfer you to someone else (making you repeat everything again), or my personal favorite, getting transferred - but getting hung up on instead after wasting like 30 minutes.
     
    Azeroth, Oct 6, 2013
    #51
  2. bluefalcon13

    bluefalcon13 Notebook Evangelist

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    The replacement has shipped, should have it tomorrow!

    Sent from my GT-P7310 using Tapatalk 4
     
    bluefalcon13, Oct 7, 2013
    #52
  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    What kind of sorcery is that!? haha. I'm glad it's already on it's way :)
     
    Alienware-L_Porras, Oct 7, 2013
    #53
  4. bluefalcon13

    bluefalcon13 Notebook Evangelist

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    Sorcery indeed! Thanks again for your support in trying to get this whole situation resolved Mr. Porras! I do recommend a conversation about the replacement machine selector, and the remanufacturer for the display assemblies to someone in charge. Either one of those not being a problem would have avoided all this unpleasentness from the get go. I'm just happy I should be able to put this behind me this week. I have never had this many problems with Dell or Alienware support. More to follow after I get my replacement.

    Sent from my GT-P7310 using Tapatalk 4
     
    bluefalcon13, Oct 7, 2013
    #54
  5. bluefalcon13

    bluefalcon13 Notebook Evangelist

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    Got it. First thing after the kiddos are in bed is pull the hdd and install my 256gb ssd. :)

    Sent from my GT-P7310 using Tapatalk 4
     

    Attached Files:

    bluefalcon13, Oct 8, 2013
    #55
  6. bluefalcon13

    bluefalcon13 Notebook Evangelist

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    Everything is good so far with the replacement. I will need to contact alienware for a return shipping label tonight or tomorrow for my old machine.

    Sent from my GT-P7310 using Tapatalk 4
     
    bluefalcon13, Oct 9, 2013
    #56
  7. krlane

    krlane Notebook Enthusiast

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    Good to hear. Enjoy! :thumbsup:
     
    krlane, Oct 9, 2013
    #57
  8. bluefalcon13

    bluefalcon13 Notebook Evangelist

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    This issue is officially closed. My old computer will be sent back tomorrow. Brother Porras, check your PMs, please.
     
    bluefalcon13, Oct 10, 2013
    #58
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