DELL/ALIENWARE support claims I shouldn't and MUST not put my M14x to sleep.

I just got an M14x and well it has been running fine today I notice that when it comes out of sleep the audio card is gone, Windows was able to recognize again when i shut down the computer completely happen several times, I decided to re install the drivers to see if that help and well for not it appears it does.

But the issue is that I called dell/alienware support and the first thing they told me that I shouldn't put the machine into sleep or hibernation I know as a fact this modes are sometimes do not work, but well I just want to make sure nothing is wrong with the machine that I just drop some money in it. I got a little bit angry because of the way they were telling me that the ALIENWARE is the best machine and the best Hardware and the best everything. I know what I am buying nobody needs to tell that the machine is the state of the art of all machines ;-)

Well, enough ranting, is Dell correct to say that I shouldn't the machine in sleep mode or not?

 

Try uninstalling and reinstalling your audio card drivers.

 

think car salesman. they will tell you anything and everything to make u feel like a moron.

btw, i noticed the same problem when i put it to sleep and wake up a few times (i hardly ever turn it off).

when the audio dies, i simply reboot and the problem goes away. doesn't bother me much but i'm not blaming you

if it does to you.

 

yep i think it has been stable for a while I just want to make sure it is not a mobo issue, still it is frustrating that they try and tell you something doesn't make sense in my view.

 

I haven't had this problem, thats some garbage tho.

 

Well it has happened several times now, after drivers and re flash the bios, and I had a "tech call" and they decided to do a mobo replacement coming this way, now this is a new system (under 21 days) so I still think I need an exchange, but it appears the policy is to cancel, return and refund and then reorder which I think it is not way to proceed, they should send me a new system and I should return mine, I am still fighting the battle trying to see by other means if I can get the exchange without doing the whole cancellation and refund thing.