Done with Dell

Well, after purchasing many alienware systems for both my wife and I we are done. I deviated in March by purchasing an inspiron 7000 14 for her since she wanted a touch screen. It has been horrible. Screen issues, wifi connectivity issues and many other items. So I reached out to sales last week through chat and asked if I paid for an M14 to replace it could a return it. The lady in chat said no problem. So I placed an order (and approved with dell DFS) 2 alienware notebooks. M14 and M17. I go through the process to return the 7000 and they said I can't. I escalated to a horrid agent and he also said I couldn't. I explained I have the saved chat session and it made zero difference. So I am trying to cancel both orders and getting the run around. Here are all the machines I have purchased in the past.

M14xR2
M14xR1
M15
M11xR1 (2 of them)
M17 (original alienhead version).

I can honestly say that the company I work for has 100 million dollar contracts with Dell and I am going to be providing this feedback to the VP I report to. Bottom line, I'm done. Put a fork in me.. so now I have to figure out what to do with a piece of mess inspiron 7000 that I don't feel comfortable selling on ebay and then find a new company to go with. Maybe MSI or someone else.

 

Complaint made with full details to BBB of north Texas.

ID 10172416.

 

This here is another example of why you should never trust sales representatives. They'll tell you what you want to hear in order to make a sale.

I think it's a mistake switching to another company over this one mishap. I'd just sell it on eBay and move on. But, that's up to you.

 

I wouldn't feel comfortable selling the 7000 pos on ebay. The folks would just get mad, hold my funds in paypal and send it back. The order dell lost because of this was 2800 bucks total. Its not even a drop in the bucket but this example of poor service will work to cost them much more at the company I work for. I have all my order numbers cataloged so that when it comes time to re-up our contracts I will use it as leverage to cost them x100 or more in discounted contract fee's.

The bottom line, you don't reward poor business with more business. You hit them in the money belt because that's where your real vote is. Just my .02

 

We are sorry to hear about that experience. I recently received your information over a PM and forwarded to the sales team. Unfortunately we aren't able to change a lot of things on the sales department as it's separated from us.

 

I understand what you are saying, and agree.

However - what about describing the issues up front, and stating that the sale is final? You may not get as much for the laptop, but it will be more than you get by leaving it as a paperweight.