Frozen Alien FX Lighting in Brand New 14

Just got my new 14 in the mail yesterday. I am quite impressed. The FX was particularly cool. I had it on a cycling color scheme, put all my essential downloads to run over night, set it to not go to sleep, and went to bed. In the morning, most of the downloads had completed, but the computer was asleep. And the FX was now frozen. Half the keyboard lit, left side of chassis was green (? it was a red profile). Tried restarting, didn't help. I do remember, before going to bed I used the keyboard shortcut to turn off the lights. So now the shortcut does nothing, the alien FX lets me change my settings, and clicking go dark or light does nothing. The FX will tell me it switched colors when the laptop does not. I'm at work, but i'll try a hard turn off when I get home. Just wondering if this is a problem I should be overly worried about (I really don't wanna get a new motherboard after using the laptop for 10 minutes)

 

Sleep and AlienFX sometimes don't play nicely together. Do a complete shutdown (not restart) and see if that gets it unstuck. If it doesn't then shutdown, pull the battery and AC and hold the power button for 10 seconds. If you haven't already, update BIOS and Command Center.

Good luck..

 

Alright, had me worried. Thought I had sleep turned off (I hate sleep mode. Bad for evening long 50 GIG + downloads). I thik the full shutdown should be good, it was manufactured literally a week ago (Mabye there are new drivers since then? Let me know)

 

HOLY CRAP thanks. It worked. RE installed, hard turn off, and it goes right back. you have saved me money and time, i thank you greatly

 

good news. what exactly did you do to resolve it?

 

uninstalled ACC, used my disk to update, powered off , unplugged, held down powerbutton for 20 seconds. When it booted back up, it went straight to the default profile