Getting a "new" Alienware 14 as a replacement

Right so heres the deal, I have had a Alienware m14x r2 since April this year, ever since I opened the box I have had problems I have had 6 allegedly brand new motherboards, I have had 13 new heatsinks as my tepmps keep hitting 99c even when not doing anything, I rang up Alienware again yesterday and the tech guy decided he wanted to do some benchmarks and updates etc anyways everything runs smoothly until half way through the PC Mark Vantage 11 benchmark when my laptop blue screens on me, the guy says "what just happened?" so I replied "I just blue screened" so he re connects to my laptop and decides to look through the reliability history, and it says 99c overheating etc so he trys again and this time it runs fine but the fps was HORRIBLE i mean it was on 2-4 fps the entire time, so he looks and it was running off my Intel HD Graphics 4000, then when he goes into the device manager the Nvidia GeForce gt650m had vanished, so he trys more updates, different drivers etc, turns out my gpu fried or something like that, So he goes and talks to his manager for 20 odd minutes when he comes back he offers me a replacement system that was the same or higher spec than the one I have now so I said yeah thats fine, anyways he went off for another 10 mins and when he comes back he say "im pleased to say that you will be receiving a new alienware 14 (2013 model)" What I want to know is what specs on this "new" alienware 14 I will have and also will it be refurbished or brand "new"?
My specs now are:
Intel core i5 Processor 2.6gh (3.2ghz with turbo boost)
8gb ram
2gb GDDR5 Nvidia GeForce gt 650m
Windows 8
500GB hard drive
and the standard optical drive and screen
Many Thanks
-Rob

 

They are required to give you the specs when you accept it, and you will be provided with an order number once it has been processed.

 

I was meant to receive the specs email yesterday, do you have any idea what sort of specs I will receive?
Many Thanks
-Rob


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I would call Dell and have them email the specs to you. Ask for a manager.. Because they have been sending out less spec'ed replacements.

 

just rang up and the man on the phone said that I will be receiving the email tomorrow to confirm that I am happy withe specs they are going to give me and that it is going to be a brand new factory built machine and I will receive the order number etc through an email will keep this topic posted on what happens and also will have to compare the cpu, gpu and screen etc to my current specs to make sure they are equal or (more than likely) better performance than the specs I have now

 

Still no email from dell, even though I rang up again today and he said it will be resent within the next 2 hours (this was at 3pm), I got him to check the email for me and everything, let's hope tomorrow I get the email -__-


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Just managed to back up the most important parts of my data using my tower pc, I also have just rang alienware in regards to my case and the guy on the phone was very helpful, he said he is going to place the replacement as urgent as I need the laptop for sixth form, he also said that he is going to be handling the case himself, so if anything hasnt happened by tomorrow he will be getting in touch with the people whom deals with the replacement system and specs hope everything pans good out from now, will be keeping this post active to let you guys know whats happening, Thanks for all your help with this so far

 

This is the offer I got, I am more than happy with is
Thanks for all your help people

 

I am not seeing any offers, can you list your specs?

 

Yeah I would also like to see the specs? Will it be brand NEW?

 

Alienware 14 : Standard Base() 1 4th Generation Intel Core i5-4200M Processor (3M Cache, up to 3.1GHz)() 1 Display : 14.0 inch (355.6 mm) WLED HD (1366 x 768) Anti-Glare Display() 1 Anodized Aluminum() 1 8GB Dual Channel DDR3L at 1600MHz() 1 750GB 7200RPM SATA 6Gb/s() 1 Optical Drive : Slot-Loading 8x SuperMulti Drive (DVD/R/RW)() 1 Power Cord (UK)() 1 Power Supply : Alienware 150W AC Adapter() 1 Battery : Primary 6-cell 69W/HR() 1 Graphics : NVIDIA GeForce GTX 765M with 2GB GDDR5() 1 Killer NIC 1202 802.11n WiFi and Bluetooth 4.0() 1 Internal UK/Irish (QWERTY) Keyboard() 1 WLAN Killer 1202 Driver() 1 Shipping Material() 1 Thank You for Choosing Dell() Software 1 Cyberlink Media Suite Essentials DVD() 1 Operating System : Windows 8 64bit, English() 1 Windows 8 /Pro OS Media MUI() Service 1 Standard Service - 1 year of Next Business Day coverage included with your PC() 1 1 Year NBD with Premium Phone Support() 1 No Accidental Damage Protection

That's the specs and its in production now so im hoping its brand new

 

I posted the specs for you mate


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Nice specs Seems like a great deal to me I'm glad you are going on the right track now.

 

That's what I thought, better than my old one for sure and thanks for the kind words


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