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    Help me please... I'm desperate :(

    Discussion in 'Alienware 14 and M14x' started by 7amood, Jan 18, 2012.

  1. 7amood

    7amood Notebook Enthusiast

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    A couple of days ago I turned on my M14x and it did not connect to the internet (via cable), but the Wi-Fi still works. I checked the Device Manager and this is what I got:

    Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Device type: Unknown
    Manufacturer: Atheros
    Location: PCI bus 7, device 0, function 0

    Device status
    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    and on the Driver tab
    Driver Provider: Atheros
    Driver Date: 27/9/2010
    Driver Version: 1.0.0.36
    Digital Signer: Microsoft Windows Hardware Compatibility Publisher




    I've tried uninstalling/reinstalling it multiple times but that didn't work. I would really appreciate it if someone can PLEASE tell me how to fix this

    I'm going to keep posting this until someone saves me from this hell :(
     
    7amood, Jan 18, 2012
    #1
  2. FahrenheitGTI

    FahrenheitGTI Notebook Consultant

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    Did you try formatting?
     
    FahrenheitGTI, Jan 18, 2012
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  3. M11Ash

    M11Ash Notebook Evangelist

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    I had the same issue with my Ethernet connection. I tried everything but in the end the only way I resolved it was a new windows install unfortunately...
     
    M11Ash, Jan 18, 2012
    #3
  4. 7amood

    7amood Notebook Enthusiast

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    @FahrenheitGTI Is there no other option?
     
    7amood, Jan 18, 2012
    #4
  5. custom90gt

    custom90gt Doc Mod Super Moderator

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    You can try to print a list of the drivers loaded by windows by going into properties and then clicking driver details.
    Then boot into safe mode by pressing F8 before windows boots and manually removing those drivers. After that you can retry installing the drivers.
     
    custom90gt, Jan 18, 2012
    #5
  6. 7amood

    7amood Notebook Enthusiast

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    I don't understand what you're trying to say. I've already tried reinstalling the driver if that's what you mean
     
    7amood, Jan 18, 2012
    #6
  7. custom90gt

    custom90gt Doc Mod Super Moderator

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    I mean manually remove the files that windows has. When you uninstall it, windows doesn't wipe the files. To do that:
    go into device manager
    open the properties for the NIC
    click on the driver tab
    click on driver details

    that will show you all of the files that windows has set aside for the driver.
    You can try moving them to another directory while in safe mode and see if it will reinstall properly.
     
    custom90gt, Jan 18, 2012
    #7