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    LCD failure or video card failure

    Discussion in 'Alienware 14 and M14x' started by magnataur, Aug 15, 2012.

  1. magnataur

    magnataur Notebook Enthusiast

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    What do you think?
     

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    magnataur, Aug 15, 2012
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  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    That looks to me like a LCD problem. Usually with GPUs you'll get color distortion if they're going out.
     
    Support.1@XOTIC PC, Aug 15, 2012
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  3. magnataur

    magnataur Notebook Enthusiast

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    The funny part is that when i took the screen shot, and preview it with different angles, there is no white vertical line. But when i took it with the camera, it shows white vertical line.
    Now the white line is gone.
     
    magnataur, Aug 15, 2012
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  4. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    So no longer experiencing any issues?
     
    Support.1@XOTIC PC, Aug 15, 2012
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  5. magnataur

    magnataur Notebook Enthusiast

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    so far it's gone. When I did diagnosis test, it was failed in lcd panel in the first place.
     
    magnataur, Aug 15, 2012
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  6. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Well that's good news. It's usually a good idea to get that issue lodged with the distributor of the laptop when it happens. That way if it happens again in the future there is a record of it.
     
    Support.1@XOTIC PC, Aug 15, 2012
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  7. magnataur

    magnataur Notebook Enthusiast

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    exactly. When i called in, dell rep also heard of the noise coming out from diagnosis test, and he straight away told me that it was either LCD fault or possibly motherboard failure. He will be sending both parts and will be getting on Friday.
     
    magnataur, Aug 15, 2012
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  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Awesome, I hope that works. Anyway I would have tried the same and see if the line appeared in the BIOS or something. Let us know how it goes.
     
    Alienware-L_Porras, Aug 16, 2012
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  9. magnataur

    magnataur Notebook Enthusiast

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    When I bend the lcd abit, the line is gone. Then again appear, when I bend it slightly. I think it must be something to do with LCD.
     
    magnataur, Aug 16, 2012
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  10. Alienware-Pablo_R

    Alienware-Pablo_R Company Representative

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    As Porras said, check it in the BIOS, if you see the line there it could be the LCD assembly. To know for certain you can test it on an external monitor. If the line isn't there in the external display, then it's definitely the LCD.
     
    Alienware-Pablo_R, Aug 17, 2012
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  11. magnataur

    magnataur Notebook Enthusiast

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    Beeps 3 time in a test, so engineer changed the mobo and LCD. The problem is no more :)
     
    magnataur, Aug 17, 2012
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  12. Alienware-Pablo_R

    Alienware-Pablo_R Company Representative

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    Great news Magnataur, I'm glad to know it is gone :D
     
    Alienware-Pablo_R, Aug 20, 2012
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