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    M14X BSOD/HDD Issues

    Discussion in 'Alienware 14 and M14x' started by Thestrel, Apr 17, 2015.

  1. Thestrel

    Thestrel Newbie

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    This fall I purchased a used M14X (early 2011). It has been fine until the last few weeks. It started BSOD randomly. Kernal_data_InPage_Error. It boots fine, though a bit slow. I thought the cause was the Bluetooth dongle I installed or the HotS beta download that wouldn't install (or uninstall) properly. But it has continued despite fixing those issues.

    ePSA shows a 2000-0142 error/HDD failed both times I ran it.

    Windows Defender scans will trigger BSOD

    Dell online Diagnostics tool will trigger BSOD

    SeaTools did not see the drive at all.

    After BSOD reboots, computer will sometimes not see the dedicated GPU and will require a shut down and reboot.

    I opened it up and 2/3 screws holding the HDD are stripped. I think it may be from factory as the flap that holds the captive screw is bent and the friend I purchased from had never cracked it open. I did give the connector a nudge to make sure it was fully connected.

    I am a bit overwhelmed with all the info I've read online concerning this. Even though there is nothing irreplaceable on the drive, I'd prefer to 'fix' it if possible rather than replace. I have not run checkdisk yet as I read it can kill an iffy drive and I wanted to try to create a backup before I possibly kill it. AlienRespawn will not burn the disks (gives an error at almost 100% burn on 1st disk). I also don't know if I have all the disks that came with it to enable me to do a clean install of Win7. It only came with a Resource DVD.

    Any and all help would be appreciated.
     
  2. Thestrel

    Thestrel Newbie

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    Got this from WhoCrashed after the computer apparently BSOD'd while shutting down (I did not see a blue screen):

    On Sun 4/19/2015 3:22:54 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\041915-30279-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
    Bugcheck code: 0xFC (0xFFFFF800030696E0, 0x8000000003069963, 0xFFFFF8800B73EDD0, 0x0)
    Error: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an attempt was made to execute non-executable memory.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. There is a possibility this problem was caused by a virus or other malware.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
     
  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    The error you're getting on the PSA means that the HDD needs a replacement. My recommendation is to replace the HDD and reinstall Windows.