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    M14X keyboard- WASD not working

    Discussion in 'Alienware 14 and M14x' started by GPYRO, Sep 23, 2015.

  1. GPYRO

    GPYRO Newbie

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    Hey all,

    I have an Alienware M14x that have nonfunctional WASD keys. Essentially, I replaced my keyboard because the original's "D" button stopped working altogether (and as you can guess, that's pretty essential to gaming). So when I replaced my keyboard, every button works perfectly other than the WASD keys. Does anyone have any sort of insight or advice they can give so that I'm not forever doomed to using an external keyboard for a laptop?

    Thanks!
     
    GPYRO, Sep 23, 2015
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    did you try reseating the keyboard?
     
    Alienware-L_Porras, Oct 2, 2015
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  3. GPYRO

    GPYRO Newbie

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    About 3 times now, but each time, the problem persists.
     
    GPYRO, Oct 8, 2015
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  4. simonmpoulton

    simonmpoulton Notebook Deity

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    Keyboard is faulty - return for replacement. I presume it was purchased on eBay and this is really common - ebay sellers get the returns from dell and the other manufacturers and very rarely test them properly before reselling.
     
    simonmpoulton, Oct 10, 2015
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  5. GPYRO

    GPYRO Newbie

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    Can you recommend a place to buy a replacement keyboard then? It was bought some time ago, and you guessed it- from eBay.
     
    GPYRO, Oct 18, 2015
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  6. simonmpoulton

    simonmpoulton Notebook Deity

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    You should be able to buy one directly from dell - just phone up with your service tag and explain you need to purchase a new keyboard.
     
    simonmpoulton, Oct 20, 2015
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  7. GPYRO

    GPYRO Newbie

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    After a cursory glance at the site, it doesn't look like they sell any. However, something else I noticed, is that this tends to be a fairly common and consistent issue regarding keyboard replacements. I'm wondering if it's because I got the R2 keyboard and not a R1 keyboard. Would that have anything to do with it?
     
    GPYRO, Oct 21, 2015
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  8. GPYRO

    GPYRO Newbie

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    Oh, just as an update, I tried to call them, but because my system was out of warranty, I was directed toward their out of warranty repair service. However, that team said:

    "Your system hardware is no longer supported. We recommend checking out with a 3rd party reseller for parts and service for your system."

    Any ideas?
     
    GPYRO, Oct 22, 2015
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  9. simonmpoulton

    simonmpoulton Notebook Deity

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    Just a thought - but does the old keyboard still work with the exception of the D key?

    Assuming it does you'll have to try another one from ebay unfortunately.
     
    simonmpoulton, Nov 9, 2015
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  10. Elvistrann

    Elvistrann Newbie

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    Hey guys. I am also having the same problem. But on my original keyboard most buttons were broken but ive had it for a couple of years now. Ive bought a new keyboard for it to replace but the letters WASD also dont work. But the other ones that didnt, do work now. Anybody got the soulution yet? Thanks!
     
    Elvistrann, Mar 22, 2016
    #10
  11. simonmpoulton

    simonmpoulton Notebook Deity

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    As I advised to the OP - the keyboard you have purchased is defective - return it and get another replacement.
     
    simonmpoulton, Apr 6, 2016
    #11