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    M14x Problem... sooo ANNOYING. Any ideas?

    Discussion in 'Alienware 14 and M14x' started by jonathonnunn, Jul 9, 2011.

  1. jonathonnunn

    jonathonnunn Newbie

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    I have the issue on video... you guys have any ideas?
    *the date/time reset each time it occurs*
    The system does eventually boot and runs 100% stable once booted.

    Ugh...
    YouTube - ‪Alienware M14x Boot Fail‬‏

    The computer finally boots.
    I have tried each ram module by itself any no luck.

    Any help is appreciated.
     
    jonathonnunn, Jul 9, 2011
    #1
  2. ted264

    ted264 Notebook Consultant

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    its memory failure...... or logic board slot time to call dell dude sorry :(
     
    ted264, Jul 9, 2011
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  3. jonathonnunn

    jonathonnunn Newbie

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    Decided to upgrade to 8gb anyhow so the new memory is in the mail. Soooo frustrating.
     
    jonathonnunn, Jul 9, 2011
    #3
  4. jonathonnunn

    jonathonnunn Newbie

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    bump.... anyone have any ideas?
     
    jonathonnunn, Jul 10, 2011
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  5. clienterror

    clienterror Notebook Consultant

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    Here's a link to dell beep codes. It might be your cpu isn't seated right because its beeping 5 times on post. Call dell asap imo.
    Ubuntu Forums it's a linux forum but POST beep codes have no link to the OS being run.

    Hope that helped some.
     
    clienterror, Jul 10, 2011
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  6. Emma_Anne

    Emma_Anne Newbie

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    I am having the exact same problem, and it happened straight out of the box (received mine three days ago.) I called Dell and they asked me to run their trouble shoot scan (which came out fine) One of my friends from work who is a crusty old tech took a look at it and told me it was most likely an issue with the motherboard. He said it could be something as simple as the cmos battery being either loose or faulty, or it could be the whole motherboard that needs to be replaced.

    Either way when I provided this info, the alienware customer service group scheduled a tech to come out to fix it on Tuesday. The rep I spoke with said it sounded like a pretty easy hardware issue to fix so fingers crossed that is the case.
     
    Emma_Anne, Jul 16, 2011
    #6
  7. jonathonnunn

    jonathonnunn Newbie

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    Ok guys this is a follow up post.

    I sent the m14x to dell for repair. I have received it and the issue is considered fixed. BUT....

    Now when I hook my LCD tv up via HDMI all I get is a blank screen. The computer recognizes the external display with accurate resolution and refresh rate yet the TV is a blank screen.

    What I have done so far:

    1.Reinstalled win7 and drivers
    2. Uninstalled/reinstalled more current drivers
    3. Change HDMI cables
    4. Hooked it up to a TV in which I use another laptop on and thus is known to be working.

    Any ideas? UGH!!! I've had this less than a week since repair and it seems I may have to send it back again!


    ANY IDEAS??!?!??!?
     
    jonathonnunn, Jul 24, 2011
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  8. jonathonnunn

    jonathonnunn Newbie

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    Bump... Any ideas?
     
    jonathonnunn, Jul 24, 2011
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  9. everythingsablur

    everythingsablur Notebook Evangelist

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    < shrug >

    Does your TV support HDCP? Sounds like the sort of thing that happens when you try pushing an image over HDMI to a non-HDCP compliant device.
     
    everythingsablur, Jul 24, 2011
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  10. jonathonnunn

    jonathonnunn Newbie

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    Yes it supports hdcp. I just don't understand why I'm having so many issues.
     
    jonathonnunn, Jul 24, 2011
    #10