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    M14x Sound Problem

    Discussion in 'Alienware 14 and M14x' started by Waqas409, Jun 26, 2012.

  1. Waqas409

    Waqas409 Notebook Enthusiast

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    I bought Alienware M14x R1 two months ago and everything was running fine but when i updated the Realtek HD audio driver, im not getting sound from Klipsch® speakers, no subwoofer etc, only im getting a poor quality sound.

    What should i do now ?
     
    Waqas409, Jun 26, 2012
    #1
  2. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    Hi Wagas409,

    Did you uninstall the audio driver before updating it?
     
    Alienware-Natalia_J, Jun 26, 2012
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  3. Waqas409

    Waqas409 Notebook Enthusiast

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    No, i just updated the driver.
     
    Waqas409, Jun 26, 2012
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  4. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    Ok, try this:

    1. Go to the Control Panel > Programs and Features and find the "Realtek High Definition Audio Driver"; right click on it and uninstall it.
    2. Restart the system.
    3. Go to Programs and features again, and check that the driver is not there anymore (if it is, uninstall it and restart again).
    4. Go here to download the driver again.
    5. Install it and restart the system.
    6. Test the speakers.

    Let me know how it goes.
     
    Alienware-Natalia_J, Jun 26, 2012
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  5. Waqas409

    Waqas409 Notebook Enthusiast

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    still having same problem.. :(
     
    Waqas409, Jun 26, 2012
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  6. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    Try a BIOS update, download it from here.
     
    Alienware-Natalia_J, Jun 26, 2012
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  7. Waqas409

    Waqas409 Notebook Enthusiast

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    Current Version of BIOS was the same u given however i updated, but im still getting the sound full of treble, i can change the Wave Maxx Auido Present into Movies, Music, Voice and Gaming but im not getting any difference between those.
     
    Waqas409, Jun 27, 2012
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  8. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    Hello Wagas,

    Send us an e-mail to [email protected] with your service tag and details and a brief explanation of the issue and the troubleshooting steps you've taken in order to get it solved. We will get back to you as soon as possible.
     
    Alienware-Natalia_J, Jul 2, 2012
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  9. ParamountComputers

    ParamountComputers Notebook Enthusiast

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    Hello,

    Try playing on external set of speakers if it does the same thing one of your chips on the board has gone out such as a mosfet, or one of the BGA chips have gone south. I'm not familiar with that board layout, but it depends on what chips it has, it could have an Intel BGA Chip, or Nvidia chip or AMD(ATI). One of these could be the culprit, if your system works with the external speakers, than you speakers are bad(internally) or you have a short in the wires somewhere. There is a Realtek IC chip which could have shorted but not usually likely. Hope this helps... :D

    Regards,

    Don
     
    ParamountComputers, Jul 2, 2012
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  10. Waqas409

    Waqas409 Notebook Enthusiast

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    With external set of speakers its running fine. no problem at all.
     
    Waqas409, Jul 3, 2012
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  11. Waqas409

    Waqas409 Notebook Enthusiast

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    Email sended, please check.
     
    Waqas409, Jul 20, 2012
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  12. ParamountComputers

    ParamountComputers Notebook Enthusiast

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    Did you get this fixed, did Dell take care of it for you?

    Regards,

    Don
     
    ParamountComputers, Aug 23, 2012
    #12