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    MAD @ Alienware! No longer allows 900p configuration from stock unless you choose $1,400+ option just now

    Discussion in 'Alienware 14 and M14x' started by Colpolite, Oct 1, 2012.

  1. Colpolite

    Colpolite Notebook Deity

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    WTH is this!?! I'm so mad

    Now we are force to pay $1,400+ just to get the 900p option. I had a cart saved for $1,140 with 900p screen and I was about to order just now and they removed my wishlist and change the $999 option to get stuck with a 720p.

    What in the world is going on here!
     
    Colpolite, Oct 1, 2012
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    You are right, there is no option available to do this now on the website but there is always something we can do about it. Please send us an e-mail to [email protected] with your phone number and a brief description of the issue along with my name and I'll personally help you with that.
     
    Alienware-L_Porras, Oct 1, 2012
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  3. Colpolite

    Colpolite Notebook Deity

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    Email sent Luis and thanks for the quick reply. If possible i'd like to order as soon as possible today if we can still do what i had on my wishlist.

    Thanks and just please give me a call on my cell that i emailed you
     
    Colpolite, Oct 1, 2012
    #3
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Sure, no problem. I'll check it right away :)
     
    Alienware-L_Porras, Oct 1, 2012
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  5. digitalmo

    digitalmo Notebook Consultant

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    Why would they ever change this??? The 900p display is barely adequate for the brand rep, so the "768p" option is truly ghet-tooo.
     
    digitalmo, Oct 1, 2012
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    May have been a marketing decision. We still offer the option though and the price lowered from 1099 to 999 if I'm not mistaken.
     
    Alienware-L_Porras, Oct 1, 2012
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  7. Colpolite

    Colpolite Notebook Deity

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    Any updates Luis? Btw what do you mean you guys still offer the option though? Are you talking about the 900p screen upgrade because i don't see it on the configuration.
     
    Colpolite, Oct 1, 2012
    #7
  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I'm referring to the 900p configuration. It is still available but for a higher price, that's what I meant. We have not received the e-mail yet... :(
     
    Alienware-L_Porras, Oct 1, 2012
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  9. Colpolite

    Colpolite Notebook Deity

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    [email protected]

    Sent Mon, Oct 1, 2012 at 11:31 AM


    Gmail says it was sent so i dunno what is going on
     
    Colpolite, Oct 1, 2012
    #9
  10. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Then send me a PM with the same requested info. Works the same for me :) :cool:
     
    Alienware-L_Porras, Oct 1, 2012
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  11. digitalmo

    digitalmo Notebook Consultant

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    Ahahahah... User email goes into a black hole! Only the best, Dell!
     
    digitalmo, Oct 1, 2012
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  12. mp5cartman

    mp5cartman Notebook Evangelist

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    Wow that sucks. Have you tried calling and asking why? Maybe you could order through the phone and they could configure a 900p screen manually.
     
    mp5cartman, Oct 1, 2012
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  13. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    Not sure why this was cross-posted in the main Alienware forum and the M14x sub-forum. Merged duplicate to thread in the M14x forum where it belongs.
     
    Mr. Fox, Oct 1, 2012
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  14. Colpolite

    Colpolite Notebook Deity

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    Update!

    Just checked alienware configuration page again and the 900p option is back again on the $999 configuration as an option.
     
    Colpolite, Oct 2, 2012
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  15. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Actually it was just a misconfiguration on my end. Fixed now and I'm taking care of the request.
     
    Alienware-L_Porras, Oct 2, 2012
    #15