No sound from speakers

Hi guys and girls, I'm wondering if anyone can help with an issue I'm having.

I bought my Alienware M14x R2 about a month ago and it hasn't been too bad. I've had a few issues which I've managed to resolve, but I'm not the most technically minded.

Over the last few days my sound has randomly been cutting off and not coming back unless I restart my PC. I've disabled and enabled the sound card and uninstalled and reinstalled the drivers. If I plug headphones into the jack it works fine. This is also affecting my microphone, as when I've been on skype occasionally the sound would just become muffled instead of cutting out completely; when this happens people in the call begin to scream about a loud sound that my mic is transmitting.

Any advice would be greatly appreciated.

Thanks a lot in advance.

 

Type "msinfo32" and check what BIOS version you are running and let me know.

 

BIOS Version/Date Alienware A03, 07/03/2012

 

ok, let's start by updating the BIOS to the A04, click here to be directed to the BIOS download.

 

Thanks.

I've done that and it's currently working - but it was only an intermittent fault anyway. Is there anything else I should do now or should I just wait to see if it happens again over the next few days?

 

test it for a few days, post back if it happens again, glad I could help

 

This issue has just re-occurred. I haven't changed anything whatsoever since updating the BIOS and it hasn't happened since either (until tonight)

 

yea same things happens to me, i have even updated bios to the latest. its annoying, i have to usually restart the computer to get my sound back. it is annoying and usually happens about 1/3 of the times i boot up.

 

Any ideas to solve this? Seems like I'm not the only one having the issue. It also affects the microphone as people on skype say that it's making really loud/strange noises.

 

i havent had problems with my mic, as for the audio issue, i have no idea how to fix it, and it seemed updating to BIOS A04 made it more common than before. its just really annoying that i have to restart my computer in order to get sound through the jack or laptop speakers.

 

Please send us an e-mail to [email protected] with your service tag and contact information, include the link to this thread and a brief explanation of the issue that you are experiencing, and we will get back to you as soon as possible (both of you).

 

Hi guys...if someone can help me here,im currently having problems with my speakers as there are completely no sounds coming out from it.My headphones and mic works fine but for some reason the speakers do not.Can someone help me please!For the BIOS Version im currently running the A03 7/15/2013