Nvidia Gt 650 m Problem on M14x

my pc does not let me use the nvidia gpu
it says it is not even installed inside the computer
how can I solve this problem?
I already installed the drivers from the dell support site and also from the official nvidia website

 

Have you installed Intel graphics driver?

If not, you should do that first before installing Nvidia driver.

 

I installed the intel driver before the nvidia
it still says that there is not a nvidia gpu connected to the pc
what should I do?

 

Why do you say it doesn't let you use it??

 

I'm italian

it says that inside the pc there is not an nvidia gpu

 

did you do a fresh install of Windows? if so make sure you install the drivers in the right order. otherwise that really sucks for you, hope you get it fixed.

 

wait... if I did a fresh install of windows and then installed first the nvidia and after the intel drivers then I need to do another fresh install of windows?

 

Do the installation this way... Also you can try updating your BIOS to the latest version, there was an specific BIOS release for this issue if I'm not mistaken.

 

could you please be so kind to post the BIOS version you think should fix this issue?

 

It's BIOS A08 but this is for the m14x R1, you can try the latest BIOS available on our downloads section for your PC. I believe that just reinstalling the video drivers in the proper order and from DELL.com will fix the problem.

 

did a new fresh install (3rd time)
installed the drivers downloaded from the dell support center
installed intel one before the nvidia one
still the same problem
I'm destroyed just by the idea of having spent 1800 euros for a gaming pc with wich I cant actualy play..

 

Can you see the nVidia listed on the BIOS, on the main page... under discrete graphics?... If not, then try loading BIOS defaults by pressing F9, then press F10 to save and exit... You can also remove the battery of your laptop and AC adapter and press and hold the power button for 1 minute. This will reset everything there. Do you see the nVidia listed on the device manager??

Have you tried modded drivers from laptopvideo2go? I understand that they override optimus. This might help you fixing the problem.

 

did my 3rd fresh install
installed the drivers found on the official dell site
intalled intel driver before the nvidia driver
stil no changes
I bought an expensive gaming pc with which I cant' play..

 

he problem is that I can't even enter the nvidia control panel because it says that there is no nvidia GPU inside the pc
if I go to see if my drivers intalled correctly it says that there were some problems during the installation nd that therefore nvidia gpu cant be used

 

Looks like a defective soldered nvidia gpu and a mistake by Alienware/Dell. Demand a refund if you are still on the return period window or demand a new replacement. Don't even get a repair for a brand new system, just get a new replacement or a full refund.

 

Did you try the above?

 

Not exactly, it could also be just a software glitch. Optimus is kinda tricky sometimes.

 

the strange thing is that everything worked perfectly for the first 2-3 days and then, after a win update, all the problems started to appear

 

no I did not try what you posted
I will try it now

 

did as you told me and it didn't work
still the same problems

 

Call Alienware tech support and let them troubleshoot your pc. If unfortunately you did a fresh installation and you did not save alienware respawn, then you may be in a soup... All that I can suggest (if you have a bit of tech intuition), remove the back cover, remove the battery by unscrewing 2 screws and unplug it from the system. Also remove the cmos battery and leave it like that for about 10 minutes.

Put everything back together, when you start your pc (power button) hit F2 and check in the bios if you see GTX (the nvidia card). If the card is located in bios and in windows you still face issues, you must be having some software messed up... Alternative is to remove both the drivers (intel and nvidia), start in safe mode, driver sweeper + ccleaner, and make sure in device manager it will show as standard display adapter once you boot back in normal mode. Install intel driver / restart, install nvidia driver / restart. This should help, hopefully.

 

You know I am having this exact problem. I installed BIOS A09. It for whatever reason deleted the NVIDIA GeoForce 650M driver. I went to the NVDIA Website. It scanned my system and said I needed to download Version 306.97 which I did. It installed without any issues and requested a reboot. Upon reboot right clicking on the desktop no longer shows the NVIDIA control panel but it it is in system tray. Clicking on it gives me the message that my display is not attached to an NVIDIA GPU. In device manager the NVDIA is reporting error 43. I am at at a lost. Thank you!

 

Well I was online with Dell Alienware Tech Support for a little two hours tonight. He was a very nice guy. He connect to my machine and tried everything he could think of. Tried the Dell NVIDIA driver as well as the updated driver from the NVIDIA web site. Rolled the BIOS down to A08. Used Driver Sweeper, etc. Was not able to clear up the NVIDIA GPU issue. Decided it must be the motherboard (I am not sure that I agree) so it will be replaced. I have noticed a temperature increase. I am kicking myself from here to Austin for ever updated my BIOS.

 

Sorry to hear that and yeah, I'm still waiting for the more info on A09, my shipped with A08, so I'm not hurrying to flash.

 

talked with the dell support center
the guy told me that on monday they are coming to replace the nvidia gpu
if it doesn't work they will replace also the intel gpu and probably the motherboard
thank you guys for the help

 

there is no way to replace the GPU on an m14x aside from a mobo change.

 

Dell contracted support was out just now and replaced my mother board. BIOS A09 NVIDIA GeForce GT 650M 306.97 pre-installed on mother board. WORKS LIKE CHARM!! Temperatures back down to where they were as well. Thank you Dell for your fantastic Alienware Customer Support!!

 

Glad to see everything was sorted out

Back to gaming!

 

Well unfortunately I spoke too soon. About twenty minutes after I posted the everything is great post the mother board crashed. Would not accept ANY type of boot. HD, CD, or USB. Service came out today and replaced the mother board again. They were out of supply of the 2G video so replaced it with a 1G telling me they would swap it out when the 2G were back in stock. When the initial boot happened the NVIDIA card was working. I shut down the machine and moved it into my office, fired it back up and once again am getting the NVIDIA error. I am frustrated beyond belief. What on earth could be going on here?? Thanks.

 

Happy Halloween Folks! Does anyone know why Dell is being so non-responsive to this issue? I am a big time fan of Dell and am just curious as to what is going on with this issue. There is no official Dell response on the Dell forum sites either. It looks like other models, M17X, are also having trouble with the new bios with secure booting and stuff way over my head. I uninstalled, reinstalled drivers for the Intel graphics, NVIDIA graphics, used driver sweeper until I am blue in the face and this issue will not resolve. And for those conspiracy theorists in the group (I AM from Dallas LOL) currently the M14X R2 motherboards (2G NVIDIA) are completely out of stock. Kinda makes you go hummmmmmmmm.

 

Dell has released an update for the NVIDIA video drivers for all Alienware systems and graphic cards. I just installed it and it did NOT fix my problem. Also curious it appears that BIOS updates A08 and A09 have been pulled. I imagine that a new BIOS will be coming out soon.

 

I live in the UK and I am having the exam same problem as you guys. It just will not recognise mw discrete GPU. I am afraid of what to do. :/

Can anyone guide me on how to make a proper backup before I contact customer support? I want to make sure I dont miss anything.

 

Tried re-installing A09, switching to A08, using drivers from NVIDIA website, from dell website, from windows update, even from the DVD that came along the laptop. Nothing works. I am still stuck with this.

PS: the only solution right now is to buy Windows 8, that's only what I could find.