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    Permanent screen damage

    Discussion in 'Alienware 14 and M14x' started by RioRyan, Nov 4, 2011.

  1. RioRyan

    RioRyan Notebook Consultant

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    Hey guys I was just wondering if anybody else has run into this problem
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    v

    [​IMG]

    I can't really pinpoint a time that it started except for a couple times when the front screen cover stuck to the screen after I took it out of my backpack. I lay down my backpack when it's in my car and the laptop is in the bottom of it, but there's definitely no more than 5 pounds in there so I don't see why it should hurt the laptop. Seems like poor design to me. Anyways, called Dell, they said it counts as accidental damage, so it isn't covered. But they're gonna fix it anyways.

    I'm not sure if I also have the mic problem but my mic definitely sucks. So I'm pretty happy to get this thing replaced.
     
    RioRyan, Nov 4, 2011
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  2. Jovan for PREZ

    Jovan for PREZ Notebook Consultant

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    Looks like damage from a magnet to me...
     
    Jovan for PREZ, Nov 5, 2011
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  3. Kynlore

    Kynlore Notebook Geek

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    If it was a CRT.


    No cracks on it? Never seen anything like that happen.
     
    Kynlore, Nov 5, 2011
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  4. pancakes1983

    pancakes1983 Notebook Guru

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    That's definitely to much pressure on the screen seen that before on another customers laptop...
     
    pancakes1983, Nov 6, 2011
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  5. pancakes1983

    pancakes1983 Notebook Guru

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    basically the LCD display is bruised
     
    pancakes1983, Nov 6, 2011
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  6. tron999

    tron999 Newbie

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    Why are you talking on a phone while taking a picture with another phone.
     
    tron999, Nov 6, 2011
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  7. RioRyan

    RioRyan Notebook Consultant

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    Can you elaborate on this? The thing moves around the screen and changes shape too. Sometimes it's more distributed and sometimes it's concentrated.

    Any idea how this happens? The only thing I can think of would be when it's in my bag and the weight of my SLR is on it but that isn't a lot of weight and it's a bag designed to hold camera gear and a laptop (laptop has its own slot)
    :confused:
    I should get to the bottom of that because I don't want this to happen again



    Haha nice catch. I didn't even realize that was going on. It's kind of a long story but I guess the short version is I have an iPhone 4 and an HTC Magic. I prefer the Magic because it has Android 2.3 but it's too slow to make Skype calls on so that's why I was talking on the iPhone.

    Sorry if the answer poses more questions than it answers :D
     
    RioRyan, Nov 6, 2011
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  8. pancakes1983

    pancakes1983 Notebook Guru

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    oh you didn't say that it moves around, the backlight on the panel may be damaged then.

    Sorry, if it were in one spot and not moving, it would a bruise, but moving around, yeah could be a back light problem.

    Does it do it at bios level? or only in windows?
     
    pancakes1983, Nov 7, 2011
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  9. RioRyan

    RioRyan Notebook Consultant

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    I'm pretty sure it still does it at BIOS level. It definitely does not change when I change the screen resolution, if that helps. Sometimes it's in the middle of the screen. It moves when I move the computer, from being in different positions I guess. If it's been in my bag for a while (standing vertically) it will kind of align an inch above the left side of the screen. After sitting open on a desk for about 6 hours it'll settle an inch and a half above the lower part of the screen. Sometimes it's in both, like I said, more distributed, before it moves completely to one place. 6 hours though, it moves at snail pace.
     
    RioRyan, Nov 7, 2011
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  10. Jovan for PREZ

    Jovan for PREZ Notebook Consultant

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    Not knowledgeable on screens, but don't they have some liquid in them too? Maybe that cracked? I only say that because my friends Macbook's screen cracked and black liquid was in there or something, it was a few years ago.
     
    Jovan for PREZ, Nov 7, 2011
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  11. RioRyan

    RioRyan Notebook Consultant

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    Got it fixed today. Screen is flawless and the microphone is like 10000000x better I'm so happy
     
    RioRyan, Nov 8, 2011
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  12. pancakes1983

    pancakes1983 Notebook Guru

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    So they replaced the LCD screen?

    Good to hear mate :)
     
    pancakes1983, Nov 9, 2011
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