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    Plugged in, Not Charging

    Discussion in 'Alienware 14 and M14x' started by eats7, Apr 21, 2013.

  1. eats7

    eats7 Notebook Evangelist

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    I have been having this problem with my m14x r2, it shows on the battery icon plugged in and not charging...and i can fix it sometimes, by unplugging and replugging battery/charger.. but this problem keeps coming back! it's so annoying. Is there and permanant fix for this? Should i get the battery and ac adapter replaced?
     
    eats7, Apr 21, 2013
    #1
  2. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Ac adapter replacement would be best if you can. They are pretty cheap on amazon if ytour warranty has ran out. Sounds like the chip in the adapter is going.
     
    DDDenniZZZ, Apr 22, 2013
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  3. Kluchy

    Kluchy Notebook Geek

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    I have the exact same problem I am going to request a new AC adapter from Alienware tomorrow.
     
    Kluchy, Apr 22, 2013
    #3
  4. idiotpilot

    idiotpilot Notebook Evangelist

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    Before buying a new AC adapter try reinstalling the battery method. Unplug your computer then go to Device Manager>Battery>Microsoft ACPI-Compliant Control Method Battery. Highlight it then Click uninstall at the top. Plug in your AC adapted then go to Action>Scan for hardware changes.
     
    idiotpilot, Apr 23, 2013
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  5. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    What BIOS version are you running?

    Have you tried a power drain? (Unplug the battery and AC adapter, press and hold the power button for 30-45 seconds, reconnect and try your battery)

    Alienware | Laptop Battery FAQs
     
    Alienware-Luis_Pardo, Apr 24, 2013
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  6. eats7

    eats7 Notebook Evangelist

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    eats7, Apr 26, 2013
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  7. idiotpilot

    idiotpilot Notebook Evangelist

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    Yeah, it's likely your adapter is defective. If Dell doesn't offer to replace it, PWR+ sells really great adapters for a good price, and they'll even send you an extra one for free if you review their products.
     
    idiotpilot, Apr 26, 2013
    #7
  8. eats7

    eats7 Notebook Evangelist

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    Okay I have an advanced warrany that's up in a month, it's too bad that things are only starting to go wrong now. Do you have anything else for me to try @Alienware-Luis_Pardo or should I make a call to alienware?
     
    eats7, Apr 29, 2013
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  9. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Instead of calling just send me a PM and I'll take care of it. I need your service tag and address.
     
    Alienware-L_Porras, Apr 30, 2013
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  10. richoobo144

    richoobo144 Newbie

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    im having the same problems as you are ive dine everything on the forums and nothing helps.. me and my dota and smite team are getting frustrated at alienware for not helping us resolve our problem since we need them for tournaments if they continue to ignore our request we will stopusing thereproducts at the tournamnets
     
    richoobo144, Sep 25, 2013
    #10