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    Power Problems

    Discussion in 'Alienware 14 and M14x' started by xpewpew, Sep 24, 2013.

  1. xpewpew

    xpewpew Newbie

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    Hey guys, I'm new over here, so I apologize if this question has been answered before. I've been having this problem on my M14x R2 for the last two weeks or so, where I plug in the charger and the laptop does not charge. It's actually quite annoying, I feel like the computer is turning down the performance settings as well (~75 fps on League of Legends to ~35). The battery monitor says "plugged in, not charging". Any fixes? Thanks!
     
    xpewpew, Sep 24, 2013
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    It's possible that the ident pin on the PSU is damaged and you need a new adapter.
     
    Meaker@Sager, Sep 24, 2013
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Have you updated the BIOS? Can you check with another AC adapter (a friend may have one).
     
    Alienware-L_Porras, Sep 25, 2013
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  4. xpewpew

    xpewpew Newbie

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    I have updated the BIOS.
    Going into the BIOS, it doesn't seem to recognize the charger (which is OEM, I bought the laptop earlier this year). Unfortunately, I don't have another friend with an Alienware :[
     
    xpewpew, Sep 25, 2013
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  5. xpewpew

    xpewpew Newbie

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    Well it turns out that after a bit of manipulation with the power cable, my laptop continues to charge.. So it would appear the problem lies in the connection between the laptop and the adapter. Would a new adapter be covered under warranty?
     
    xpewpew, Sep 26, 2013
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  6. azelexx

    azelexx Notebook Evangelist

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    It should be - I've just had mine replaced. Even the motherboard is under warranty :) (provided your warranty hasn't expired yet)
     
    azelexx, Sep 29, 2013
    #6