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    Shoutout to Alienware Support

    Discussion in 'Alienware 14 and M14x' started by Kluchy, Apr 17, 2013.

  1. Kluchy

    Kluchy Notebook Geek

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    One of my keys (P key) popped out and one of the clips broke and the key could not be put back on. I called Alienware support and told them the issue, the told me they would send someone out to replace my entire keyboard!
    He will be here on Friday and I called just today!

    Thanks Alienware and Dell!
     
    Kluchy, Apr 17, 2013
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    That's great to hear :) It's always good to read the nice stories from time to time haha. Let us know how the visit goes.
     
    Alienware-L_Porras, Apr 18, 2013
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  3. Kluchy

    Kluchy Notebook Geek

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    A lady come in today (a day early!) brand new keyboard was installed in a matter of minutes!
    I'll be sure to fill out 10/10 for her on the survey! Just about 24 hours to get a new keyboard!
     
    Kluchy, Apr 18, 2013
    #3
  4. Kluchy

    Kluchy Notebook Geek

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    My AC adapter went out, I called and I am getting a brand new AC adapter sent out!

    Thanks!
     
    Kluchy, Apr 25, 2013
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  5. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Great! If you want to get detailed information of your parts/repairs you can check the status of your dispatch here.
     
    Alienware-Luis_Pardo, Apr 26, 2013
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  6. Kevinmcg

    Kevinmcg Notebook Deity

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    For someone with bad luck hes pretty chipper lol.

    If my ac adapter went i'd want a longer warranty period because of the damage the first one could have caused.
     
    Kevinmcg, Apr 26, 2013
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  7. unfaix

    unfaix Notebook Consultant

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    I totally have to agree with this. Bought an cos desktop two years ago, it had a defective front Jan port where it short upon device insert.

    Called Dell, and a few hours later the parts arrived via courier. Then a tech cane a bit later to install it!

    Sent from my HTC One using Tapatalk 2
     
    unfaix, Apr 26, 2013
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  8. Kluchy

    Kluchy Notebook Geek

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    Thanks, although the part is already here!:thumbsup:
     
    Kluchy, Apr 26, 2013
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