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    So, i got my new M14x from the outlet, but i think i gt the wrong screen. :-(

    Discussion in 'Alienware 14 and M14x' started by Alien FlyBoy, Oct 3, 2011.

  1. Alien FlyBoy

    Alien FlyBoy Notebook Consultant

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    Out of the box the screen resolution was set at what Dell call HD, (1366*768). I specifically ordered it with HD+ (1600*900)

    All resolution settings seems to max out at 1366*768. Is there something really basic i'm missing here?

    Order confirmation says: "14.0 inch HD (900p/1600x900) with WLED backlight"
    If i look up the TAG at the Dell page it says: "2PVPT MODULE..., LIQUID CRYSTAL DISPLAY..., 14HD+, FWLED, TLF, SAMSNG"

    This leads me to think i DO have a HD+ screen, i'm just to stupid to figure out how i change the screen resolution. :-(
     
    Alien FlyBoy, Oct 3, 2011
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  2. Kristofer

    Kristofer Notebook Guru

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    If all of the correct drivers are installed you should be able to adjust your resolution to 1600x900. Give customer support a call for some diagnostics and then contact the outlet. You should be reimbursed if your receipt lists the upgraded screen.
     
    Kristofer, Oct 3, 2011
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  3. Alien FlyBoy

    Alien FlyBoy Notebook Consultant

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    Just re-installed the drivers, same issue.

    This sucks so bad! I just came out of a month long fight with customer care after they sent me a M18x in the wrong color.

    getting a bit tired of Dell/Alienware now. :-(
     
    Alien FlyBoy, Oct 3, 2011
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  4. flybass

    flybass Notebook Consultant

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    sorry to hear that. after i got my computer back from repair it also had the wrong screen on it. the good news is that dell tech support changed the screen the day after i called. get a technician to come out to your house.
     
    flybass, Oct 3, 2011
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  5. Kristofer

    Kristofer Notebook Guru

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    What flybass said. Just call them and make a fuss about not having your laptop so you don't have to ship it. They should send a tech out. Dell generally is really good with sending out techs very quickly.
     
    Kristofer, Oct 3, 2011
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  6. i has m11x

    i has m11x Notebook Evangelist

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    Give them a call and I'm sure they will send someone out to replace it with the correct screen. I received the wrong screen with my M17x, but I'm not complaining since it's the upgraded screen.
     
    i has m11x, Oct 3, 2011
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  7. Alien FlyBoy

    Alien FlyBoy Notebook Consultant

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    So far efter 4 calls they offer me a replacement machine from the outlet.

    It will take 16 business days, AND they have no way of telling me what condition, color or SPEC it will be. :)
     
    Alien FlyBoy, Oct 4, 2011
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  8. ALIEN8992

    ALIEN8992 Notebook Enthusiast

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    You need to call dell because it seems to me that they sent you a 720p and not the 900p :eek:
     
    ALIEN8992, Oct 5, 2011
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