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    The Letters "ALIENWARE" not Illuminating on a brand new M14X R2!

    Discussion in 'Alienware 14 and M14x' started by MySteriousx, Jan 10, 2013.

  1. MySteriousx

    MySteriousx Notebook Enthusiast

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    Greetings,

    I just received a brand new Alienware M14x R2 , the first issue I noticed was the word ALIENWARE on the lower edge of the screen wasn't illuminating , I tried to switch it on using the AlienFX software , but that didn't work either. Does that mean it is a manufacturer defect or some settings I have to check?

    Regards,
     
    MySteriousx, Jan 10, 2013
    #1
  2. Super Octet

    Super Octet Notebook Geek

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    It might be due to a hardware problem.

    I remember once an Alienware tech was sent to my house to repair a faulty hinge, and after the replacement the ALIENWARE logo wouldn't light up anymore.
    They sent another tech to switch the LCD bezel again and everything went back to normal.
     
    Super Octet, Jan 10, 2013
    #2
  3. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Try a power drain. Turn off the computer, remove the battery and AC adapter, press and hold the Power Button for 30-45 seconds, then reinsert battery, plug AC adapter and turn it on, then try to create a new theme for AlienFx.

    Let us know how it goes
     
    Alienware-Luis_Pardo, Jan 10, 2013
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  4. MySteriousx

    MySteriousx Notebook Enthusiast

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    Most likely it is a hardware problem ,
    I will try the power drain , but is the battery removable on the M14x ?
     
    MySteriousx, Jan 10, 2013
    #4
  5. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Yes it is, you just need to take the bottom cover off first.
     
    Alienware-Luis_Pardo, Jan 10, 2013
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  6. digitalmo

    digitalmo Notebook Consultant

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    LOL. I suspect the power cable is not connected inside the chassis. It's a very small cable that can be overlooked.
     
    digitalmo, Jan 10, 2013
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  7. MySteriousx

    MySteriousx Notebook Enthusiast

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    I tried the battery drain no help, it might be one of the internal power cables not connect as digitalmo suggested ...
     
    MySteriousx, Jan 11, 2013
    #7
  8. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Have you tried to re-install the Command Center? If this doesn't work send me a PM with your service tag and phone number to schedule a repair.
     
    Alienware-Luis_Pardo, Jan 11, 2013
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  9. thauch

    thauch Notebook Consultant

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    thauch, Jan 19, 2013
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  10. juliant

    juliant Notebook Deity

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    ^^^ You got yourself the answer. In case you are afraid to open it (being a new machine), all you have to do is write to Luis and he will have your problem solved, by sending you a tech to your house (most probably).
     
    juliant, Jan 20, 2013
    #10
  11. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    That's pretty much what I would do :D.. Just send me a PM if you need some help.
     
    Alienware-Luis_Pardo, Jan 24, 2013
    #11